05-19-2020 11:05 AM
Hello,
I'm trying to ZAP a mailbox. I know how to do it because I have done it before.
We are migrate exchange 2010 to 2016, and now it start doing the following error: "Error - Whilst processing mailbox with dn: LegacyExchangeDN [0x8007000E]",
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 19-05-2020 18:45:51
Event ID: 3475
Task Category: Agent Client Broker
Level: Error
Keywords: Classic
User: N/A
Computer: EV.domain.local
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server.
Targeted Exchange Server: MBX2
Mailbox: SMTP:MBX2@domain.local
ConfigureMsgService failed with the following errors:
Out of memory error has occurred for the following connection points:
DCserver05.domain.local
MBX2
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error...
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">3475</EventID>
<Level>2</Level>
<Task>17</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-19T17:45:51.000000000Z" />
<EventRecordID>6207630</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>SWEVSQL1.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>MBX2</Data>
<Data>SMTP:MBX2@domain.local</Data>
<Data>Out of memory error has occurred for the following connection points:
DCserver05
MBX2
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
</Data>
</EventData>
</Event>
I believe that this error occurs because of missing permission.
Need help.
How can I fix this.
Thanks for your attention
António
05-19-2020 11:21 PM
Hi Antonio,
I vaguely recall having had the same, and that it was due to the VSA mailbox being on E2016. I'll do some digging to see if I can find it again.
Meantime, can you check THIS KB?
Thanks.
05-19-2020 11:25 PM
Hi Antonio,
are you performing the ZAP with the user that the Exchange 2010 tasks are running with?
Regards
Marc
05-20-2020 12:24 AM
Hi Marc,
Yes, run with the user that run the archive tasks
evpm -e mbx2.domain.local -m mbx2 -f c:\Inifile.ini
05-20-2020 01:51 AM
Hi Gertjan,
thanks for your reply, hope you can find the solution. Its will be dificult for me to test with the NSPI key, because I cann't find the "Event ID: 2820" on DC.
Thanks
António
06-01-2020 09:57 AM
Hi Marc,
Didn´t see you question, yes I run "cmd" with both account the VSA and the Count I configured to run the tasks in exchange 2010
06-01-2020 10:11 AM
Hi,
Check several article to configure "DS Server" or "Closest GC" registry Key.
I had the "DS Server" key point to the Cas Server (2010).
I removed it. A tried again
Now I have the following event
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 01-06-2020 16:46:17
Event ID: 3475
Task Category: Agent Client Broker
Level: Error
Keywords: Classic
User: N/A
Computer: EV.domain.local
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server.
Targeted Exchange Server: MBX2
Mailbox: SMTP:MBX2@domain.local
ConfigureMsgService failed with the following errors:
Out of memory error has occurred for the following connection points:
DCserver08.domain.local
MBX2
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error...
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">3475</EventID>
<Level>2</Level>
<Task>17</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-01T15:46:17.000000000Z" />
<EventRecordID>6216014</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>EV.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>MBX2</Data>
<Data>SMTP:MBX2@domain.local</Data>
<Data>Out of memory error has occurred for the following connection points:
DCserver08.domain.local
MBX2
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
</Data>
</EventData>
</Event>
I check this article https://www.veritas.com/support/en_US/article.100017762, but no luck.
Everything work except operation that the need to write/edit/delete the hidden message.
António
09-15-2020 03:51 AM
This only happen if the Archiving tasks run as another user not the Vault Service Account (VSA). If I change backup to VSA, I can run ZAP, archive from IE but when the archive tasks run I it get throttle because the account is already in Exchange 2016 all other account are still in Exchange 2010
So, I need to find some documents that explain how to archive not using the VSA.