Error opening archived mail in outlook

[Renzo_Samuels]

Hi,

When I try to open an archived email in outlook it gives me the following error :

"The web server responded with error 403"

When I try to open the Archive Explorer the same error.

Other users do not seem to have this problem.

Someone have some tips ?

Thanks in advance.                                 

[ZeRoC00L]

Any errors in the server where Enterprise Vault is installed ?
Did it work before ?

[Renzo_Samuels · Accepted solution]

Problem solved.

reinstalled the EV client.

[bjorn_b]

If only one user is experiencing a problem it is most likely a local issue (i.e. related to the client). The ResetEVclient.exe in EV's program folder might be less drastic than reinstalling it