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Veritas.com
Support

Error using the Move to File System option via Archive explorer

kboorgu
Level 3

‎03-31-2011 09:57 AM

Whenever I try to use the "Move to File system" option in the Archive explorer I am getting the following errors 41145, 40966 and 40967 in the event log. The file does get copied to the original location, but not getting deleted from the archive.

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Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          3/31/2011 12:33:37 PM
Event ID:      41145
Task Category: File Server Archive Manager
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXXXX
Description:
Restoring of file 654Driver.txt failed for destination \\xxxxxxxxx\users$\xxxxxxxx. Additional info: Urn identifies an item which is on hold or has a Retention Category that denies deletion 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
----------------------------------------------------------------------------------------------------------
Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          3/31/2011 12:33:37 PM
Event ID:      40966
Task Category: File Server Archive Manager
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxxxxxxxxxxxxxxx
Description:
A program fault has raised an exception.
 
Exception: Object reference not set to an instance of an object.
Diagnostic: 
Type: System.NullReferenceException
Reference: 
 
Command Line: "C:\Program Files (x86)\Enterprise Vault\EVFileSvrArcMngr.exe" -URL:tcp://10.20.40.248:29765/f5bea636_f6ef_4c0c_bccb_b00aec235eea/KVS.EnterpriseVault.ProcessManager11454272 
Application Domain: EVFileSvrArcMngr.exe
Process Id: 4324
Thread Id: 6096
Stack Trace:    at KVS.EnterpriseVault.FileServerArchive.FileRetriever.RetrieveFile(RetrievalRequest rr)
   at KVS.EnterpriseVault.FileServerArchive.FileRetriever.Process()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart() 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
---------------------------------------------------------------------------------------------------------------------------------

 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          3/31/2011 12:54:10 PM
Event ID:      40967
Task Category: Admin Service
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      BPT-PRDEVFS1.pub.corp.local
Description:
File Archiving Server Manager - Restarting failed process.
 
The process has failed abnormally and will be restarted automatically. 
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
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We have one EV site with 2 FSA servers and other servers for exchange mailbox archiving. Move option in the archive explorer for exchange mailbox archives works fine and the move function for the FSA archives on the 2nd FSA server works fine. This is happening only on one server out of  2. 

Both the fileserver use the same volume policy, folder policy , retention folders and retention categories.

Both the fileservers are members of 2 different flie server clusters

 

Attached the dtrace log

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3 REPLIES 3

kboorgu
Level 3

‎03-31-2011 09:58 AM

See attached file.

Dtrace.txt
69 KB
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MarkBarefoot
Level 6
Employee

‎04-01-2011 03:51 AM

The Event ID is showing the issue is to do with the retention category:-

Restoring of file 654Driver.txt failed for destination \\xxxxxxxxx\users$\xxxxxxxx. Additional info: Urn identifies an item which is on hold or has a Retention Category that denies deletion 
 
The DTRACE also shows this (as this also logs the event):-
 
1204 12:53:15.872 [4788] (EVFileSvrArcMngr) <6008> EV:M CVault::IsDeletePermitted (Exit) |\
1205 12:53:15.887 [4788] (EVFileSvrArcMngr) <6008> EV:M CVault::DeleteSaveset (Exit) |The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted. \'a0 \'a0 \'a0[0xc0041a57] |\
 

If memory serves me right, when you do a MOVE we try to delete the item from the Archive. In this instance, the item was archived with a retention category that prevents deletions.

In Archive Exploere you can right click in the main window, choose Display Options, then select the Retention Category - you can then check this in the VAC to see what's what. I notice this is also being stored on a Centera, so you should check to see if the Retention is being governed by EV or EMC

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kboorgu
Level 3

‎04-01-2011 01:53 PM

We have 2 FSA servers using the same voulume policy and same rentention categories and it works fine for the folders on the 2nd server.

I checked the properties of the retention category and the option "Prevent deletion of archived items.. " is not checked. 

 

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