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Veritas.com
Support

Error while opening an archived item in Outlook

GuruPrasadNS
Level 4

‎03-25-2010 03:32 AM

Hi,

I am facing error while trying to open archived items in Outlook but the entire message opens only after showing a error window. Meanwhile I see an error and a warning is logged in the event log of the EV server. I am pasting the error and the warning for reference. Also I am unable to restore the archived items to its original format (outlook mail format). Please help.

Mailbox: /o=XXXX/ou=XXXXX/cn=Recipients/cn=SankaranarayananP
Folder:  
Error: The parameter is incorrect.  [0x80070057]
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Type: Error
Event Source: Enterprise Vault
Event Category: Retrieval Task
Event ID: 3176
Date:  3/24/2010
Time:  11:45:09 AM
User:  N/A
Computer: EVCLUSTER
Description:
A RetrieveMarkedItems request has failed.



Event Type: Warning
Event Source: Enterprise Vault
Event Category: Retrieval Task
Event ID: 2270
Date:  3/24/2010
Time:  11:45:09 AM
User:  N/A
Computer: EVCLUSTER
Description:
A queued operation exceeded the retry count and has been discarded
 
(Retrieval)
m_pIRetrievalAction->RestoreMarkedItems(ExchangeServer = "XXXXXXXXXXXXX",
 MailboxDn = "/o=XXXXX/ou=XXXXX/cn=Recipients/cn=SankaranarayananP",
 FolderPath = " ",
 PathSeparator = "AAAAAAAAIONMBFELPIAGIHENJMAFDBHADDKOFAPBABAACJAANNOGKMHNDGELICIBNPDDJPJIONCGAAAAAAABNDIFAAAA",
 TimeStamp = "2010-03-24T06:15:04",
 AuthToken = "S-1-1-0 S-1-5-11 S-1-5-15 S-1-5-2 S-1-5-21-1409082233-1220945662-1417001333-10912 S-1-5-21-1409082233-1220945662-1417001333-32569 S-1-5-21-1409082233-1220945662-1417001333-50298 S-1-5-21-1409082233-1220945662-1417001333-513 S-1-5-21-1409082233-1220945662-1417001333-5828 S-1-5-21-1409082233-1220945662-1417001333-5857 S-1-5-21-1409082233-1220945662-1417001333-5878 S-1-5-21-1409082233-1220945662-1417001333-63578 S-1-5-21-1409082233-1220945662-1417001333-63655 S-1-5-21-1409082233-1220945662-1417001333-63920 S-1-5-21-1409082233-1220945662-1417001333-63978 S-1-5-21-1409082233-1220945662-1417001333-66845 S-1-5-21-1409082233-1220945662-1417001333-78533 S-1-5-21-1409082
HRESULT: 0x80070057
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
 
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1 REPLY 1

sandrine_goetha
Moderator
Moderator
   VIP   

‎03-25-2010 03:57 AM

Hello,
there is another post quite similar on the subject
https://www-secure.symantec.com/connect/forums/retrieval-task-error-event-id-3176
This could perhaps help you.
Sandrine
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