We are seeing an error on multiple Windows XP systems desktops have Office 2007 installed after installing User Extensions 7.0 SP1. Some were upgraded from Office 2003 and some were freshly installed - approx. 5 systems so far. Some did not have a previous version of User Extensions installed. I have other machines that are working fine, so I know it "should" work.
After launching Outlook, you receive:
"The Add-in "Enterprise Vault" (c:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in."
After clicking OK, Outlook opens but Vault is not integrated.
So far, the following has been tried without success:
- Checked that the add-in was not disabled and that it was installed (checked) in Exchange client extensions
- Uninstalled and reinstalled User Extensions
- Removed extend.dat and reopened Outlook
- Ran evclientreset.exe successfully
- Uninstalled both office and user extensions and reinstalled
- Deleted and recreated the user's Outlook profile
- Recreated the user's Windows profile
Anyone else have this problem or troubleshooting ideas?