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Errors on Exchange Servers for Enterprise Vault OWA Extensions

Mick_Faber
Level 4
Hi there,
 
We have just upgraded from 2007SP1 to SP2 and have started getting these errors being generated on the EV log on 2 of our 3 CAS servers at an alarming rate (sometimes several per minute). Does anyone know a) what they are referring to and b) what can be done to resolve them?
 
Error One
Event Type: Error
Event Source: Enterprise Vault OWA Extensions
Event Category: None
Event ID: 0
Date:  25/01/2008
Time:  11:02:47 AM
User:  N/A
Computer: EXCH07_1
Description:
An unhandled exception was caught:
Microsoft.Exchange.Clients.Owa.Core.OwaInvalidOperationException: Operation not allowed in a proxy user context
   at Microsoft.Exchange.Clients.Owa.Core.UserContext.ThrowIfProxy()
   at Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsBasicExperience()
   at Symantec.EnterpriseVault.Owa.Core.OwaObjectHelper.get_IsOwaLight()
   at Symantec.EnterpriseVault.Owa.Core.RequestProcessor..ctor(HttpContext oContext)
   at Symantec.EnterpriseVault.Owa.EVOwaModule.PreRequestHandlerExecute(Object objSender, EventArgs objEventArgs)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
 
Error Two
Event Type: Error
Event Source: Enterprise Vault OWA Extensions
Event Category: None
Event ID: 0
Date:  24/01/2008
Time:  11:49:11 p.m.
User:  N/A
Computer: EXCH07_2
Description:
An unhandled exception was caught:
Microsoft.Exchange.Clients.Owa.Core.OwaNotSupportedException: WindowsIdentity
   at Microsoft.Exchange.Clients.Owa.Core.OwaClientSecurityContextIdentity.get_WindowsIdentity()
   at Symantec.EnterpriseVault.Owa.Core.OwaObjectHelper.get_MailboxSID()
   at Symantec.EnterpriseVault.Owa.Core.OwaObjectHelper.get_OWAAvailable()
   at Symantec.EnterpriseVault.Owa.Core.RequestProcessor..ctor(HttpContext oContext)
   at Symantec.EnterpriseVault.Owa.EVOwaModule.PreRequestHandlerExecute(Object objSender, EventArgs objEventArgs)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
Any thoughts/ideas/solutions are greatly appreciated.
 
Mick
1 ACCEPTED SOLUTION

Accepted Solutions

MichelZ
Level 6
Partner Accredited Certified
Hi guys

This seems to be related to this:
http://seer.entsupport.symantec.com/docs/300400.htm

Cheers
Michel

cloudficient - EV Migration, creators of EVComplete.

View solution in original post

3 REPLIES 3

Marc_Bruce
Not applicable
I am also getting this error on our CAS server, has there been any progress made in deciphering this?
 
Thanks

MichelZ
Level 6
Partner Accredited Certified
Hi guys

This seems to be related to this:
http://seer.entsupport.symantec.com/docs/300400.htm

Cheers
Michel

cloudficient - EV Migration, creators of EVComplete.

Mick_Faber
Level 4
Correct - I ended up logging a call with Symantec and this resolved the issue.
 
Thanks.