Event 8390 and 6651 are getting generated when restrat EV Directory Service

[Ameen]

Hi All,

I have recently upgraded my EV servers from 2007 SP5 to EV 8 SP3 and I am facing some issues. The perfomance got degraded after upgrade.

Noticed that we have lot events stating that the connectivity issue with the SQL server, refer below event.

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Directory Service
Event ID: 13397
Date:  3/2/2010
Time:  12:23:28 PM
User:  N/A
Computer: EV001Description:
The connection '՟ovider=SQLOLEDB;Server=DBEV01;Database=EnterpriseVaultAudit;Trusted_Connection=yes' was lost and the system is waiting to reconnect (Thread Id: 9440)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

And when ever i restart the EV Directory Service i am getting the below events together,

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Delete
Event ID: 8390
Date:  3/2/2010
Time:  12:35:32 PM
User:  N/A
Computer: EV001
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
The remote procedure call failed.
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Delete
Event ID: 6651
Date:  3/2/2010
Time:  12:35:33 PM
User:  N/A
Computer: EV001 Description:
Storage Deletion Server has failed
Reason:  The remote procedure call failed.  [0x800706be]

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Can anyone help me to find a solution?

Thanks in advance!

Ameen.

[GertjanA]

Hello Ameen,

Did the upgrade went succesfull? Did the databases upgrade fine (events in eventlog should show they're upgraded)
Any problems perhaps with transactionlogfiles too big? (on sql)

The 8390 you can get if the admin-service is not started yet. (ie directory services tries starting before adminservice is completely running.

Whch sql version are you using. This seems to be an issue using sql2000.

[Ameen]

Hi Gertjan,

My SQL version is 2005 SP2 and the upgradation went success i have the events as well.

As you have mentioned i suspect this issue may be due to the transaction log size, could you please help me in reducing the size of transaction log filein SQL?


Thanks in advance.

Ameen.

[Ameen]

Hi,

I have reduced Transaction log file size by doing a backup wiith the below querry,

backup log <your database name> with truncate_only

Now the size is very less. After find the reduction of size i have restarted the EV Directory service in the server and got the same error. Can you suggest any?

Regards,
Ameen.

[Ameen · Accepted solution]

Hello,

I got a fix fianlly, followed the below article and fixed the same,

http://seer.entsupport.symantec.com/docs/334007.htm

Regards,
Ameen.