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Event ID 3310

Nicola_Rositani
Level 5
Hi all,
In my Enteprise Vault Server I can see sometime this error event log:
Event ID: 3310
Category: Archive Task

There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).
Task: Exchange Mailbox Archiving Task for MYEXCHANGESERVER

Can I reduce the time to retry tha task? 3-5 minutes for example..

Thanks all in advance
Regards


24 REPLIES 24

Paul_Grimshaw
Level 6
Employee Accredited Certified
No it is not the same thing AndrewB as the GC specified in the VAC will have no effect on MAPI calls we make.

Wayne_Humphrey
Level 6
Partner Accredited Certified
Nicola,

Try setting the Closest GC, this is part of my standard "Defaults.reg"

THE SID needs to be that of the VSA, and needs to be on each Enterprise Vault Server wehere the Agent is on.
Windows Registry Editor Version 5.00
[HKEY_USERS\S-1-5-21-1242909238-215958010-794563710-203157\Software\Microsoft\Exchange\Exchange Provider]
"Closest GC"=dword:00000001

--wayne

View solution in original post

Nicola_Rositani
Level 5
Thanks Wayne,
I've just add the registry key.
I'm waiting to see If the error has disappared or not.

--Nicola

Nicola_Rositani
Level 5
UPDATE:
After I apply the registry key, I didn't see the error...
Wayne, I wait one or two weeks and then I make your reply as solution

HonkyTonkHero
Level 4
I got this error when a user restored a large amount of email from his archive. It would retry every 5 minutes and the error would occur again. The EV server and the target Exchange server are located across a WAN link. Based on an earlier suggestion in the discussion I went ahead and restarted the archiving task. That seems to have done the trick. I am watching my MSMQ (r2 and r) drop as I type this email and the error has not come back.