Event ID : 41544 for Enterprise Vault SMTP Archiving

[Shashank17]

We have deployed Veritas Enterprise Vault 11.0.1 CHF4 SMTP Journal Environment.

Exchange Version: Exchange 2013 CU3

Below Event ID appears in event viewer every 15mins for one of the EV Journal Servers.

Event ID:41544 SMTP Archiving Task

Unable to archive the file ..(filename). Reason: The account under which the SMTP Archiving task runs does not have write access to the target archive xxservername.domain. Error Code 0x80040303
SMTP Archiving task will attempt to archive this file later.

Also the SMTP folder size is not reducing as it normally gets reduced after processing mails in it.

Can anyone suggest as to what it could be?

[TonySterling]

Have you verified the account permissions?

[AndrewB · Accepted solution]

Ensure the account under which the SMTP Archiving task runs has permissions to the target EV archive:

1. Open the Enterprise Vault Administration Console
2. Expand through {EV_SITE_NAME} until reaching Archives tree element. Find the SMTP archive in the folders under the Archives tree element.
3. Give the account permissions to the archive:

a. Right-Click the archive name and select Properties.
b. At the top of the properties window, locate and click Permissions.
c. If the account is not present click Add.  Locate and add it.
d. Locate and left-click the account. 
e. Confirm no Deny permissions are present.  Confirm Read & Write permissions are granted.
f. Save changes.

Also make sure that you have an open vault store partition for the data to be written to.

Lastly, do you have more than 1 archiving task writing to the same target or vault store?

[Shashank17]

Thanks AndrewB, both the vault store partitions were in closed state due to which we were getting those event ids and folder size wasnt decreasing.

I have now opened the second partition and will check on SMTP folder size by the weekend.

God Bless !!!!!