02-04-2014 05:27 AM
Enterprise vault Server goes hang and also I am not able to login in windows server with VSA account. Same time user also not able to access archived mail. So that we reboot the server (enterprise vault) after that it is working fine but we found above event ID.
Can you help me for this issue what was the cause behind this issue?
02-04-2014 06:27 AM
Hello,
You can re-apply the VSA password from the Enterprise Vault console (Directory properties). It will re-apply any permissions in DCOM components and Enterprise Vault services/resources.
02-06-2014 10:57 PM
Dear....
We already did above steps. but this is1st time we found this issue.
what was the cause of behind this issue you have any Idea?????
02-07-2014 09:22 AM
Without a dtrace log, it's really difficult to determine what could cause that error, However, if you are running Enterprise Vault 10, you can setup a backtrace and use that event ID 4224 to trigger the dtrace:
How to run Backtrace to help diagnose issues with Enterprise Vault
http://www.symantec.com/docs/TECH180757
If you are running Enterprise Vault 9.0, you can setup a trigger in the dtrace:
How to run dtrace using triggers with Enterprise Vault (EV)
http://www.symantec.com/docs/TECH48505
I hope this helps.
02-11-2014 12:28 AM
We run dtrace utility on EV server but we didn’t find out any think