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Event ID: 6564

Anuradha_Tondam
Level 5
Please help with the occurrence of this error in the Event Viewer-Enterprise Vault category.

Source : Enterprise Vault
Category : Storage Archive

Event ID : 6564

This error has multiple occurrence every day during the archiving of the journaling box.

Please let us know if there is anything that can be done to prevent this error from happening.

Thanks.
3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
Can you post the entire message you get in the app log? The text can vary a bit.

Anuradha_Tondam
Level 5
Item archive abandoning
Message Id: {48948CE3-289B-4B48-AEDB-EFF68F1B502D}\67251569
Label: Saveset Message for Mailbox /O=S1/OU=NYS1/CN=RECIPIENTS/CN=JOURNALARCHIVE, Message titled: Updated: Score pilot meeting
All previous attempts to archive the item have failed or been interrupted. To prevent further failures the item will not be archived. It is probable that the item will remain as 'pending archive' in the user's mailbox.

Micah_Wyenn_2
Level 6
Partner Accredited
Anuradha,

Can you see anything obvious with this message that would prevent the vault from importing it as a saveset. Look for complex attachments, fubar'd headers, anything that might give you a clue as to why it's biting the dust on it.

You can alternatively change a setting in the advanced features of hte journal policy to mark the message as "bad" so it stops popping up error events and just gives up on it. But I wouldn't rush off and implement that just yet, especially if you're using journaling for compliance or discovery services.

micah