Event id 6287

[alan_koch]

I started getting the following event log errors several days ago on our EV 2007 SP1 server:

Event Type:      Warning

Event Source:   Enterprise Vault

Event Category:            Web Application (WP)

Event ID:          6287

Date:                3/18/2008

Time:                11:01:16 PM

User:                N/A

Computer:        PDCNT27

Description:

Unable to fetch item from "evserver.abc.city".

Reason: Not enough storage is available to complete this operation.  [0x8007000e]

Saveset Id: 427503230000000~200602082102230000~0~BCE9A25B27E140AC8FC22F247090D98

Archive Name: H_Drive

Archive Folder Path: \\nt19.abc.city\E$\H_Drive\Home\My Documents\Downloads\2006

Reference: [GOAFS]

This error seems to indicate an out-of-memory condition.  Our EV server is running Windows server 2003 SP2.  Has anyone seen this?  If so, do you have a solution?

Thanks.

[viktor_schopf]

Hi,

I know its a time ago, but maybe you still remember.

I get the same error message now by FSA from a celerra.

After a server reboot it works again, but I don't know it this error will occurr again.

Could you solve the problem and how?

Thanks!

Viktor

[Judy_Glazier]

Here is a document that is listed for this specific error 6287.

Document ID: 278332
http://support.veritas.com/docs/278332 E-Mail this document to a colleague

Unable to open items in shared mailboxes in an environment where more than one vault site is in use.

---

Exact Error Message
Event ID: 6287
Enterprise Vault
Warning
Web Application
6287
N/A
VaultServer1
"Unable to fetch item from "" Vaultserver2.evdomain.com ""

Details:

Situation:
If you have mailboxes on an Exchange server being archived by a Vault server (Vaultserver1) in a Vault Site (Site1) and some of these users have delegate access to mailboxes on a remote Exchange server being archived by a remote Vault server (Vaultserver2) in a different Vault Site (Site2), you may be unable to retrieve items from the remote server

The failure arises when double-clicking on an archived item. The above-mentioned event is logged on the Vault server.

Solution

Enterprise Vault 5:
To resolve this issue, assuming that the local client has permissions to access the delegate mailbox archive on the remote VERITAS Enterprise Vault (tm) server, add the WebAppURL setting to the desktopsettings.txt file on each Vault server pointing at the other Vault server.

Example:

Vaultserver1

WebAppURL[VaultSite2] = http:// Vaultserver2.evdomain.com/enterprisevault

Vaultserver2

WebAppURL[VaultSite1] = http:// Vaultserver1.evdomain.com/enterprisevault

where VaultSite is the name of the remote Enterprise Vault site, and the URL is the webapp url that you would normally use to access this vault site.

Enterprise Vault 6 and above:

Navigate to the mailbox policy settings for the webapp url as follows:

1. Expand  'Console Root' >  Enterprise Vault > Directory on 'Servername'  > Site name > Polices > Exchange > Mailbox
2. Double click on the exchange mailbox policy relevant to the users experiencing this issue
3. Select the 'Advanced' tab
4. Change the drop-down to Outlook/Desktop (depending on version)
5. Add an entry to 'Web Application URL' as follows:

Vaultserver1

[VaultSite2] = http:// Vaultserver2.evdomain.com/enterprisevault

Vaultserver2

[VaultSite1] = http:// Vaultserver1.evdomain.com/enterprisevault

where VaultSite is the name of the remote Enterprise Vault site, and the URL is the webapp url that you would normally use to access this vault site.

Once either the V5 or V6+ procedure is completed, a mailbox sync will need to be run to update the hidden message settings for the user, and then the user will need to re-start outlook for these new settings to take affect.


Judy

[viktor_schopf]

Hi,

thank you for your answer. But its a different problem. There are a couple possible error-messages with the event id 6287.

Our message is: Reason: Not enough storage is available to complete this operation.  [0x8007000e].

But there is enough storage! (in the temp-location and on the target server)

We get this message with FSA on a Celerra as target.

Any other ideas?

thank you.

regards,

viktor

[Judy_Glazier]

Alan

Check out the following document

http://support.veritas.com/docs/304985   It apparently says that your issue is addressed in EV2007 SP3.

[Judy_Glazier]

The following document doesn't specifically talk about not enough disk space problems, but it does come up because of FSA and Celerra with error 6287 so you should take a look at this document in any case.

http://support.veritas.com/docs/304985

Judy

[viktor_schopf]

Hi Judy.

thank you for that. I will have a look at this article. But the subject of it tells about activated Age-based Pruning. This is not the case for us.

I will also take a dtrace and have a look at this.

regards,

viktor