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EventID 2850

Ryan_Dong1
Level 4

Hello,

Just recently I am getting a pile of EventID 2850's on one of the EV servers.  I have looked up this issue, there was a Hotfix for EV8 SP3, and this was supposed to be resolved with SP4

http://www.ev-assist.com/uploads/news/files/Enterprise_Vault_8_0_SP4.htm

We are running EV8 SP5, and that should have addressed this issue:

Whilst post processing a message an error occurred in CArchivingAgent::PostProcessArchivedItem() whilst calling CExchangeShortcutAccessor::BuildFromSessionAndLocation().

Error returned from BuildFromSessionAndLocation(): 0x80004005

 

Any ideas at this point?

1 ACCEPTED SOLUTION

Accepted Solutions

Ryan_Dong1
Level 4

After a failover and reboot of the offending node, the Saveset errors have disappeared (cleared). In turn the EventID 2850's have also stopped happening.

View solution in original post

6 REPLIES 6

AndrewB
Moderator
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Partner    VIP    Accredited

you could try setting the pending shortcut timeout to 0.

in the Mailbox policy, advanced tab, pending shortcut timeout. set it to 0, apply policy (run provisioning, sync mailboxes) then run task in report mode.

Ryan_Dong1
Level 4

Why would this all of a sudden start happening though?  Also, on the same server I am getting SaveSet errors stating there are over 1 million savesets that haven't been backed up.  We are using a Centera on the backend, and replication seems to be fine with the Centera.

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

is your vault store set to remove safety copies after backup or immediate after archive?

are you backing up EV or does your centera replication act as your backup?

if your backup method doesnt set the archive bit then you need to use a trigger file. you can check what your vault store is set to use by going to it's properties then backup tab.

Ryan_Dong1
Level 4

Centera replication acts as our backup mechanism.

Safety copies are removed after backup, and in our case replication..

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you have SaveSet errors stating there are over 1 million savesets that haven't been backed up and you use centera replication. sounds like you need to be using the trigger file. have you checked that yet?

Ryan_Dong1
Level 4

After a failover and reboot of the offending node, the Saveset errors have disappeared (cleared). In turn the EventID 2850's have also stopped happening.