I am running
EV 11.0.1 CHF3 on Windows Server 2012
I keep getting Events 2850 and 3419 when trying to run a archiving job
Whilst post processing a message an error occurred in CArchivingAgent::PostProcessArchivedItem() whilst calling CExchangeShortcutAccessor::BuildFromSessionAndLocation().
Error returned from BuildFromSessionAndLocation(): 0x8007000E
Could not access Exchange Server. The dispenser will queue the current item and sleep for 300 seconds.
Task: Exchange Mailbox Archiving Task for Exchangeserver
I have tried following this technote
But as soon as i run the archive task again the events come back
Does the A1 queue have a large backlog? Is archiving taking place at all and can you synchronize mailboxes?
If you stop the Task Controller Service and go to Control Panel > Mail > Profiles do you have any hung EV profiles? Also, when you start it back up are profiles being created and what are your concurrent connections set to on your Tasks? Is the Exchange connection point specified?
The A1 was huge, but I purged it and ran a Report Job on all mailboxes to get pending items away, as in this article https://support.symantec.com/en_US/article.TECH35618.html
I can Syncronize and Provision without issues
No hung profiles when Task Controller service is stopped
5 concurrent connections
The Exchange Connection point wasnt specified, it is now :)
Got 1 2850 event during a Run Now, no 3419 yet
Doing a planned archiving now, will check tomorrow
A Exchange Archiving Trace
I get these
A recoverable [MAPI_E_NOT_ENOUGH_MEMORY (0x8007000E)] occurred. This may trigger the agent to sleep. The process will re-post the MSMQ msg without incrementing it's retry count
May be authentication cache is full and you're out of profiles. How many Tasks do you have? Are you doing a lot of restores or PST migrations?
Are you using DS Server or a hardcoded GC in SQL?
You may want to consider the implementation of certain registry keys to assist with MAPI management:
-Set RestartAllMAPITaskIntervalMins to 480 - http://www.symantec.com/docs/TECH68433 Use this to restart MAPI tasks on an interval
-Set RestartOnMAPIMutexError to 1 http://www.symantec.com/docs/TECH68433 Use this to restart MAPI tasks after a MAPI Mutex error is reported (default)
-Set ProfileExpire to 1 - http://www.symantec.com/docs/TECH49069 The default for this setting is 3 . This represents the number of days before systematically created Outlook Profiles are expired. Changing this value to 1 (day) will expire the systematically created Outlook Profiles faster, improving overall Outlook performance.
Maybe look at NSPI https://support.symantec.com/en_US/article.TECH73507.html
Also see Troubleshooting Exchange connectivity issues with Enterprise Vault (EV)http://www.symantec.com/docs/TECH35774
Its a small installation ~250 active users not many restores and no PST migrations
We have 4 GC servers in this AD Site, i havent specified one GC
I will look at the NSPI part, as the customer recently upgraded their Domain controllers