06-18-2012 04:58 AM
Solved! Go to Solution.
06-18-2012 06:07 AM
When did you change/add that value ?
Did you run a synchronize mailboxes after changing the value ?
You can also check the web.config. There is also an option to enter the external url (EnterpriseVault_ExternalWebAppUrl).
http://www.symantec.com/business/support/index?page=content&id=TECH60712
06-18-2012 05:20 AM
Configure the option: "External Web Application URL".
Go to:
Desktop Policy / Advanced Tab Select OWA from the drop down list
Setting you require is called External Web Application URL
Full details can be found here:-
http://www.symantec.com/business/support/index?page=content&id=TECH63250
06-18-2012 06:03 AM
Hi, this is set to http://webmail.companyname.co.uk/EnterpriseVault - which is the valid external URL for EV, http://ukevsrv.uk.companyname.org/EnterpriseVault/ is the internal address for EV.
06-18-2012 06:07 AM
When did you change/add that value ?
Did you run a synchronize mailboxes after changing the value ?
You can also check the web.config. There is also an option to enter the external url (EnterpriseVault_ExternalWebAppUrl).
http://www.symantec.com/business/support/index?page=content&id=TECH60712
06-18-2012 07:01 AM
I've had it in there for well over a week, I've sync'd my mailbox a few times, I even have the value in the web.config and it's still pulling up http://ukevsrv.uk.companyname.org/... instead of http://webmail.companyname.co.uk/...
06-18-2012 07:04 AM
Is http://webmail.companyname.co.uk/EnterpriseVault/Searcho2k.asp working from external ipadresses ?
BTW, what is your EV version ?
06-18-2012 07:05 AM
By default, with OWA 2007 and OWA 2010 if you integrate EV and install the EV extensions on the CAS servers, ALL EV funtions should work as per normal, however the Search and Archive Explorer won't because they are now being redirected and connected directly to the EV server. This of course will be using the internal webappurl therefore from external location it won't be able to resolve.
You can configure the web.config and the Desktop Policy to force it to use the external webappurl (if you know what you are doing). I would suugest looking at this link and the install and config guide.
http://www.symantec.com/business/support/index?page=content&id=TECH63250
This will of course force the EV OWA connection to use the external webappurl and therefore will break your EV OWA internal connection, unless you are redirecting the internal connection to your firewall by reconfiguring your DNS etc.
Your best option is to use ISA/TMG to do the link translation i.e. tranlsate the internal webappurl to use external webappurl for only the external EV OWA connections.
06-18-2012 07:11 AM
From external can you access the vault server by just putting using the this?
https://webmail.domain.com/enterprisevault
this shuld take to your vault server. if you can't acess this externally then it will not work. You need to configure your firewall to be able to access this first before doing anything else.
Could post your web.config please so we can check it?
06-18-2012 07:16 AM
06-18-2012 07:31 AM
Got it sorted, cheers for the pointers everyone, was a combo of the following commands:
EnterpriseVault_ExternalWebAppUrl = <https>/EnterpriseVault
EnterpriseVault_UseExternalWebAppUrl = true
Thanks
06-18-2012 07:39 AM
Does it work internally too? just a matter of interest after the changes.
06-18-2012 07:46 AM
Glad the issue is resolved.
Sometimes it is hard to understand what exactly to enter in the command boxes/fields.
06-18-2012 07:54 AM
So if users (internal or external) get to OWA using "https://webmail.company.co.uk/owa", then they will use "https://webmail.company.co.uk/enterprisevault" to get to search/archive explorer.
In other words, your internal users are probably now getting to EV through the Apache RP too.
06-18-2012 07:59 AM
I suspect, the internal users, when they click on Serach or Archive Explorer they will be using the external webappurl, unless you have reconfigured your DNS internally for internal OWA, internal users will have opposite problem of external users now.