11-03-2013 03:07 PM
Hi,
I'm experiencing the following issue on a brand new client deployment
ExcludedFileTypesFromConversion are reverting to default. I'm aware that this is normal behaviour if I remove ANY of the default values, as per the technote below
http://www.symantec.com/business/support/index?page=content&id=HOWTO58201
"When you remove some file types using ExcludedFileTypesFromConversion, they are automatically replaced upon restarting the storage service"
However, I'm not removing any of the default values, but ADDING some, namely
.ZIP.PDF.7z.M4A.BAK.COM.RAR.
so the whole registry key looks like
.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.
DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF
.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.
MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG
.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.
VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.ZIP.PDF.7z.M4A.BAK.COM.RAR.
Storage Services is restarted after applying the values, however, and for some reason, it reverts back to default
.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.
DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF
.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.
MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG
.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.
VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.
No services are being restarted that might cause the return to default settings. Also, we have been unable to pinpoint when the value is being changed back. This is the ONLY registry setting being affected.
Any help would be greatly appreciated.
Solved! Go to Solution.
11-17-2013 07:52 PM
I have escalated this to Symantec through our partner channel. I'll update this post with any information we receive.
11-19-2013 09:52 AM
Good analysis by the way :)
01-02-2014 02:33 AM
Hi Anders,
Any news from support ?
01-05-2014 02:29 PM
01-09-2014 02:09 PM
"Hi Andres Looks like I can re-pro this issue on 10.0.4. I works fine in SP1,2 & 3. But not SP4. I will escalate this to our Backline Engineers. I'll let you know when it's been formally escalated. "
01-13-2014 12:00 AM
01-15-2014 08:32 PM
Hi all,
I am said backline engineer and you got to the same ballpark so good work there .
This is actually resident in any version of EV but just happens to be hit earlier in EV 10.0.4. due to additional extensions being added to the list in that version. I have just published the technical article which outlines the issue fuller and the workaround I gave Andres along with the fact that we will be addressing this in a future version of the product.
http://www.symantec.com/docs/TECH214026
Regards.....Paul.
01-15-2014 08:40 PM
Paul!, you just beat me to it :)
I have just finished testing the workaround provided yesterday and can confirm this works.
Thanks a lot for your assistance with this.
Cheers
Andres
01-15-2014 10:19 PM
Thanks for information.
01-15-2014 10:22 PM
Hi,
Yes it is working, thank you Paul.
Regards,
Kamil