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Excpetion in Acrhiving messages from Specific user in EV9.0

Stanley_Korivi
Level 3

Hi, - Is there a way to add a exception to not archive messages received from specific user or subject in EV 9.0 ? We are currently implementing a solution where Cisco unity is dropping voice messages in users inbox via email with (.wav file) so users can listen to their voice messages in outlook. Cisco has it's own retention settings for these messages & we dont want Exchange applyting any retention policies or users moving to a different folder so these messages are archived. Currently we have mailbox archiving with messages archived after 90 days & shortcuts removed after 2 yrs.

Thanks,

-Stanley

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
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Are the voicemails a specific messageclass?  If yes you can exclude that message class from archiving.

If no, you can use custom filtering.  I covered this here:

https://www-secure.symantec.com/connect/forums/custom-rule-remove-jpgs-archiving

Rob did a pretty guide write up about the process so between his article and documentation you shouldn't have too much of a problem setting it up.

https://www-secure.symantec.com/connect/articles/c...

Your ruleset will look like this:

<RULE NAME="DeleteVMs" ACTION="MARK_DO_NOT_ARCHIVE" >
<AUTHOR INCLUDES="ANY">
    <EA>ciscovm@company.com</EA>
  </AUTHOR>
  <FILES>
    <FILE FILENAME="*.WAV"/>
  </FILES>
</RULE>

See also:

Article URL http://www.symantec.com/docs/HOWTO58121

Article URL http://www.symantec.com/docs/HOWTO37055

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10 REPLIES 10

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Are the voicemails a specific messageclass?  If yes you can exclude that message class from archiving.

If no, you can use custom filtering.  I covered this here:

https://www-secure.symantec.com/connect/forums/custom-rule-remove-jpgs-archiving

Rob did a pretty guide write up about the process so between his article and documentation you shouldn't have too much of a problem setting it up.

https://www-secure.symantec.com/connect/articles/c...

Your ruleset will look like this:

<RULE NAME="DeleteVMs" ACTION="MARK_DO_NOT_ARCHIVE" >
<AUTHOR INCLUDES="ANY">
    <EA>ciscovm@company.com</EA>
  </AUTHOR>
  <FILES>
    <FILE FILENAME="*.WAV"/>
  </FILES>
</RULE>

See also:

Article URL http://www.symantec.com/docs/HOWTO58121

Article URL http://www.symantec.com/docs/HOWTO37055

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

those voicemail emails have their own message class. something like ipm.note.cisco.unity. you can go ahead and exclude the entire message class from archiving. you'll need to add it through the properties at the directory level which will make it available at the mailbox archiving policy level.

Rob_Wilcox1
Level 6
Partner
Damn I was 2seconds too late... Slow iPad to blame https://www-secure.symantec.com/connect/articles/custom-filtering-enterprise-vault
Working for cloudficient.com

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

I edited the above rule to so it wouldn't archive instead of deleting the attachment.

Stanley_Korivi
Level 3

Thanks very much. I am going to test this & let you know. Also from what Andrew said , how can i find from email what messageclass it is?

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

In Outlook modify the columns to show MessageClass.  If it is a specific class use this technote:

Article URL http://www.symantec.com/docs/TECH37918

Stanley_Korivi
Level 3

ok, the message class is "IPM.Note.Custom.Cisco.Unity.Voice"

 

So if i add this direcory level & make sure that it "unchecked" at mailbox policy level will that be sufficient?

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Yep, that should do it.

Stanley_Korivi
Level 3

Thank you very Much All..

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you're welcome. the way i recommended is how we've done it for our customers and they've been happy with the outcome.