Existing archive shortcuts in PST...

[Biohazzard]

We are getting ready to do some PST migrations and some of the users have moved archive shortcuts into .pst's for organization. What happens with the shortcuts when we migrate the contents of the .pst into the mailbox? Is the shortcut itself "archived" when it's moved, or does the PST migration process recognize it's a shortcut and just simply move it to the mailbox?

[Michael_Bilsbor]

Hi,

EV will only migrate certain message classes like ipm.note etc so it attempt to archive shortcuts.

[Joseph_Rodgers · Accepted solution]

I believe Dodo meant, "so it (EV) will NOT archive shortcuts".

If you're migrating PSTs to new or different mailboxes than those used to originally create the  shortcuts there is a good chance the shortcut will no longer work.  The new user would require access to the vault to which the shortcut is pointed.

If this is the case you may need to perform the old export\import trick  to the new mailbxox archive.

-Joe

[Biohazzard]

Joe's response wasnt exactly the answer to my question but did make me think about the fact that if the PSt is migrated to another mailbox, the shortcut won't work. Thanks!

I did talk to Symantec support and got the answer to my original question. The shortcut itself is not "re-archived" or whatever... EV only archives certain messages classes. The actual shortcut itself is not a message class that EV will archive so the action it takes is it just moves it into the mailbox of the user. Obviously if the original archived item still exists , it will work normally.