Export to PST fails with Event IDs 6794 and 6769

Hi,

Working on EV 10.0.4 in a clustered environment.

Trying to Export a user's archive to a PST. There are about 8000+ items. In the first attempt was able to export only 778 items. Now out of 7000+ items the wizard shows the export of 80 and then fails.

In the Event Viewer I find two sets of events; Event ID 6794

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/13/2016 5:42:27 PM
Event ID:      6794
Task Category: Migrator Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      evserver.internal.com
Description:
Error restoring Saveset during export operation.
 
Job Id: Exp3_20160413172539
Vault Name: <User Name>
Vault Id: 1C2A96538DF2C2843892E365C320A33D71110000evserver01
Saveset Id: 201512160295502~201410051623520000~Z~D04A634879B2FB6B6BE579AE9DBD6DF1
Reference: RS/DI

And in Event 6769

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/13/2016 5:42:39 PM
Event ID:      6769
Task Category: Migrator Server
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EVServer.internal.com
Description:
Export Archive Report
 
Export status: Incomplete

Processing aborted due to an unrecoverable error.
 
Job Id: Exp3_20160413172539
Archive name: User name
Vault Id: 1C2A96538DF2C2843892E365C320A33D71110000evserver01
 
Target file location: V:\Exports\FOLDER NAME\3rd Attempt\Export_0001.pst
Number of files: 1
 
Number of items restored: 0
Number of items unable to be restored: 90
 
Age range filter: <None>
Retention category filter: <None>
ISN range filter: <None>
 
Elapsed export time: 00:00:15 (hours:minutes:seconds)

I want to know if there is a way of having the Export Wizard to go past the "problem" saveset and complete the process of Exporting.

I have the Dtrace of the Migrator Server. I can upload if required.

5 Replies

Re: Export to PST fails with Event IDs 6794 and 6769

Is it just an export to PST ? - OR - Export to PST + delete from archive after export?

Highlighted

Re: Export to PST fails with Event IDs 6794 and 6769

refer https://www.veritas.com/support/en_US/article.000083969

It is Export to PST + delete

It is Export to PST + delete from archive after export?

But it was due to less drive space in the Drive hosting the Archives.

Moved the Indexing Locations from that drive on to another location.

Post that the the exports were successful and complete.

Thanks Rahul for sharing the

Thanks Rahul for sharing the technote. I did not have to use it as it seemed to be an issue with drive space on one of the disks hosting the Archives/Vault Stores Partitions.

Re: Export to PST fails with Event IDs 6794 and 6769

The refernce code Reference: RS/DI in conjunction with the RS/DI means the items are being prevented from deletion after export. This might occur due to retention/site settings/archive settings set for the item or due to legal hold on items. Refer - https://www.veritas.com/support/en_US/article.000021288

In your case it is due to lack of disk space.