10-10-2013 04:25 AM
Hello ..
We cannot open archived PDF files from Windows filesystem(Windows Explorer) ..
EV version: 10.0.2 10261
Op: Windows 2008 R2 std
Acrobat version: 10.x.x
Protected Mode on Acrobat = off
Using UNC path to open archived PDF works fine!
Recall PDF files from archive works fine!
But .. users cannot open archived PDF files from clients!
Error message on client!
There was an error opening this document : Access Denied
grateful for any suggestions
regards
/Bo
Solved! Go to Solution.
10-15-2013 02:28 AM
Hi all ..
Problem solved ..
Did a Webex to enduser and uncheck "Enable Protected Mode at startup" from "General ....."
The error was that "Enable Protceted Mode" was unchecked from "Preferences-Security(Enhanced)" ..
Many thanks to all who responded with suggestions ;O)
hmm
regards
/Bo
10-10-2013 05:09 AM
I would suspect protected mode is not off.
Have you tripley quadrupley, mega-fine-tooth-comb checked?
10-10-2013 05:20 AM
yeaah ..
I asked the same question(3t) and got the answer yes yes yes
1. uncheck Enable Protected Mode at startup
2. restart the client
3. try again
Answer: cannot open PDF .... same error
I will ask for a screenshot ..
10-10-2013 06:28 AM
Got a screenshot now and Enhanced Security is unchecked ..
Still the same error!
Cannot open archived PDF files from filesystem!
Acrobat ver: 10.1.0
EV 9.0.2
10-11-2013 02:12 AM
bit odd, maybe a procmon of acrobat (look for denied) will help?
10-11-2013 05:52 AM
That is odd as this is typical of having Protected Mode enabled and being able to open from UNC path.
Does the request make it to the PH service on the file server in a Dtrace of EvPlaceholderService?
10-15-2013 02:28 AM
Hi all ..
Problem solved ..
Did a Webex to enduser and uncheck "Enable Protected Mode at startup" from "General ....."
The error was that "Enable Protceted Mode" was unchecked from "Preferences-Security(Enhanced)" ..
Many thanks to all who responded with suggestions ;O)
hmm
regards
/Bo