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FSA Reporting Scan, older version?

jsw2280019
Level 3

Hi,

New user to EV version 10, clean install, everything seems to be working very well except FSA Reporting. When I try to trigger a FSA Reporting Scan I get an error, "FSA Reporting cannot work on file server x.x.x. The version of the FSA Agent that is on the file server is older than the version of the Enterprise Vault that is on the Enterprise Vault server."

I did a new push install, I copied the installer over and ran it, always installs with no errors. From what I can tell the versions look good. Any ideas on how to solve or troubleshoot further?

 

File Server x.x.x version info.

Version V10.0
File Blocking Driver Version: 10.0.1.1171
File Blocking Driver Date: 3/16/2012 9:07:22 PM
Placeholder Driver Version: 10.0.1.1171
Placeholder Driver Date: 3/16/2012 9:07:14 PM

 

Thanks

Jim

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

any chance of getting a dtrace?
Whats probably happening in the background is that it fails to read the version altogether

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

2 REPLIES 2

JesusWept3
Level 6
Partner Accredited Certified

any chance of getting a dtrace?
Whats probably happening in the background is that it fails to read the version altogether

https://www.linkedin.com/in/alex-allen-turl-07370146

jsw2280019
Level 3

Turned out to be a simple issue, Firewall blocking. Thanks for pointing me in the right direction, I just assumed since the push install worked, that the firewall was ok. Scan is running now....