FSAUtility -b stuck on "Processing File List .. 16%"

[nelement]

FSAUtility -b stuck on "Processing File List .. 16%"

I can't seem to find what the error is. So far nothing I have looked at in logs has been helpful. 

[plaudone1]

Hi nelement,

The FSAUtility process builds the list and hands it off to EvFileSvrArcMngr process on the EV server.  You could run a Dtrace on these to see if there is any activity.  https://www.veritas.com/content/support/en_US/article.100038975.html

Also, the FSAUitility report file found under the install_path\Enterprise Vault\Reports\FSAUtility folder will show a report for the command. If this shows Already queued then it may be an issue with the EV Storage Service, which will probably require a restart.  You will need to re-run the FSAUtility command after the restart. 

Regards,

Patrick 

[nelement]

dtrace showed zero activity and the fsautility report had no entries other than the source. I had restarted the server previously. I have the service a restart and am re-running the utility. seems to be doing something now

[plaudone1]

Thank you for the update. You should see CPU activity in both of those processes on the EV server and this could be used to verify it is still processing.  Dtrace could also be run to verify. 

Regards,

Patrick 

[nelement]

actually seems to be doing the same thing ... 

ran for a while in async mode then said complete report has no files being restored drace log stops apending to. ran in sync mode hung listing files:

3461 14:21:02.788 [5280] (FSAUtility) <7916> EV-H {BulkRecall.ScanForFileCount} Error in counting files:Error accessing the file: \\?\UNC\xxx\xx\*, error code: 3
3868 14:24:37.165 [5280] (FSAUtility) <5424> EV-H {BulkRecall.CrawlAndEnqueueFiles} Path not found \\?\UNC\xxx
3869 14:24:37.165 [5280] (FSAUtility) <5424> EV-H {BulkRecall.CrawlDirectory} Failed to crawl directory\\?\UNC\xx\xx, error:Error accessing the file: \\?\xxx\xx\*, error code: 3
3870 14:24:37.165 [5280] (FSAUtility) <5424> EV-H {BulkRecall.CrawlDirectory} Failed to crawl directory\\?\UNC\xxx\xx, error:Error accessing the file: \\?\UNC\Fxx\xx\*, error code: 3
3871 14:24:37.165 [5280] (FSAUtility) <6476> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3872 14:24:37.165 [5280] (FSAUtility) <8380> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3873 14:24:37.165 [5280] (FSAUtility) <1608> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3874 14:24:37.165 [5280] (FSAUtility) <9168> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3875 14:24:37.165 [5280] (FSAUtility) <1216> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3876 14:24:37.165 [5280] (FSAUtility) <8768> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3877 14:24:37.165 [5280] (FSAUtility) <7004> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3878 14:24:37.165 [5280] (FSAUtility) <1252> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3879 14:24:37.165 [5280] (FSAUtility) <9892> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3880 14:24:37.165 [5280] (FSAUtility) <7248> EV-M {BulkRecallThread.Process} Item processor thread has completed its work and will stop
3881 14:24:37.165 [5280] (FSAUtility) <5424> EV-H {BulkRecall.WaitForBulkRecallThreadsToComplete} All item processor threads have completed their processing
3882 14:24:37.165 [5280] (FSAUtility) <5424> EV:L CContentManagementAPI::FinalRelease() clearing SimpleStore cache
3883 14:24:37.165 [5280] (FSAUtility) <5424> EV:L CContentManagementAPI::FinalRelease() clearing ArchiveFolders cache
3884 14:24:37.165 [5280] (FSAUtility) <5424> EV:L CContentManagementAPI::FinalRelease() clearing RetCategories cache
3885 14:24:37.165 [5280] (FSAUtility) <6732> EV:L {CSecurityWrapper::UnloadAzStoreCache:#1876} Unloading authorization store cache from [D:\Program Files (x86)\Enterprise Vault\EvAzStore_Svc.xml]...
3886 14:24:37.165 [5280] (FSAUtility) <5424> EV-L {FSARestoreCommon.GetFileServerId} Get FileServer ID of \\xxxfileserver
3887 14:24:37.165 [5280] (FSAUtility) <5424> EV-L {Computer.get_SiteId} Reading from reg entry EV
3888 14:24:37.165 [5280] (FSAUtility) <5424> EV-L {FSARestoreCommon.GetFileServerId} Get all the FileServers with site id 1CBEA7C2A693EB54DABD0D2D25A4960D81d10000EVVault.
3890 14:24:37.165 [5280] (FSAUtility) <5424> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
3891 14:24:37.165 [5280] (FSAUtility) <5424> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
3892 14:24:37.196 [5280] (FSAUtility) <5424> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success (0)]
3893 14:24:37.196 [5280] (FSAUtility) <5424> EV-M {FSARestoreCommon.GetFileServerId} Found FileServer 178E15888D1DC2446B88A78301B1273071z10000EVVault.
3897 14:24:37.196 [5280] (FSAUtility) <5424> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]

The only thing i can see is that it is complaining about a directory that is a shortcut

[nelement]

0% cpu for the fsautility.exe ...

[plaudone1]

Are you running FSAUtility as the vault service account (VSA) in an Admin CMD prompt?  

Is the Enterprise Vault File Placeholder Service running on the file server if it is Windows?  

The VSA has full control on share and NTFS level?  

Error 3 is cannot find path specified.  

The following can be used to check SQL for the archive folder paths for each archive. 

USE EnterpriseVaultDirectory
SELECT * FROM ArchiveFolderView
WHERE ParentFolderRootIdentity is Null
AND Type = 130

Regards,

Patrick