10-17-2012 09:24 AM
Any ideas what would cause this?
Thanks
Doug
Solved! Go to Solution.
10-18-2012 12:46 PM
use DebugDiag and set it to look for c0000005, then just set it and forget it, and once it occurs it will have produced the memory dumps, but even then you are going to have to open a support case with symantec
10-17-2012 11:39 AM
If you are not using Migration Wizard then probably it's vault cache.
We need to understand the reason for this crash and if you could collect a dump using ADPlus it would help you alot.
You can use the following article for ADPlus
10-17-2012 11:52 AM
Another question ... which version of Outlook (and service pack) have you got on the EV server?
10-17-2012 12:26 PM
I am looking into the ADPlus. Outlook is 2007 sp3.
10-17-2012 12:37 PM
Any idea what mode to run the adplus? The crash only happened once this morning. I have not seen it again yet.
10-18-2012 08:08 AM
You'll need to run it in -crash mode. But in order to do that you'll need the process to be running... and it's not always running.
10-18-2012 11:27 AM
Hmm. I guess that will be difficult to debug.
10-18-2012 11:43 AM
Tricky to capture.. yep.
10-18-2012 12:46 PM
use DebugDiag and set it to look for c0000005, then just set it and forget it, and once it occurs it will have produced the memory dumps, but even then you are going to have to open a support case with symantec