File Archiving access denied

[Baron164]

i configured file archiving and files are being archived. However when I try to open archived files I get an access denied error. I have given everyone full access to the file archive but I'm wondering if I'm missing something.

[AndrewB]

how do you have it set? off the top of my head i believe that by default, the permissions are based on the NTFS permissions of the folder that the files are archived from.

[Baron164]

I found this article http://www.symantec.com/business/support/index?page=content&id=TECH61587&profileURL=https%3A%2F%2Fsy... but it didn't help. The vault store partition is stored on a netapp. And how do I have what set?

[AndrewB]

do you want to run a Dtrace of EVNetAPPPHSvr process on the EV server so we can see what's going on?

[Baron164]

How do I run the Dtrace?

[AndrewB]

You have your choice of the following guides to follow:

Video: http://www.symantec.com/docs/HOWTO65633

Technote: http://www.symantec.com/docs/TECH38122

[Baron164]

Ok, what trace category do you recommend I try?

[AndrewB]

the same one i previously suggested

[Baron164 · Accepted solution]

Ok, I contacted Symantec and after looking it over they concluded that it was an authentication issue. They had to disable "Basic Authentication" on the EV server.

[Baron164]

Ok, I was trying to run the dtrace from the GUI and that wasn't an option it was giving me. I ran it from the command line and attached the log as a txt file.

[AndrewB]

alright. glad you got it sorted out.