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Folder Missing from Exchange but Visible through Archive Explorer (EV)

hjamz
Level 2

Folder is visible through Archive Explorer (EV) but not visible through outlook/webmail (exchange). Usually its the other way around. Anyone else have this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You might want to read this article:

http://exchangeserverpro.com/find-users-missing-email-folders-using-get-mailboxfolderstatistics/

Find Users Missing Email Folders Using Get-MailboxFolderStatistics

View solution in original post

7 REPLIES 7

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Typically the user has just deleted the folder and shortcuts out of Exchange.  That would explain what you are seeing.

Have you checked the Recover Deleted Items via Outlook to see if there is anything in there?

hjamz
Level 2

The folder dissapeared a long time ago, we have only know about this issue a few days ago so its not possible to use the Recover Deleted Items as it only holds deleted items for 10 days as per the policy.

We might have to try a folder restore from Backup Exec.

JesusWept3
Level 6
Partner Accredited Certified

Is it really an issue though? because I would expect that to be fairly common?

https://www.linkedin.com/in/alex-allen-turl-07370146

hjamz
Level 2

For the client, yes its a problem.

JesusWept3
Level 6
Partner Accredited Certified
Are they saying they're missing items that weren't archived? Cos you could be restoring from backups for a long time looking for a folder they chose to delete
https://www.linkedin.com/in/alex-allen-turl-07370146

Merv
Level 6
Partner
This is an exchange folder deletion issue. if the folder is deleted in outlook with shortcuts in it the behaviour is such that it is a soft delete (correct me if i'm wrong) and items remain in EV. Ofcourse the shortcuts and the folder is gone to deleted items. Pretty normal as per design. Another way you can have a whole bunch of extra folders appeae in AE is to do a PST import without creating shortcuts in your mbx

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You might want to read this article:

http://exchangeserverpro.com/find-users-missing-email-folders-using-get-mailboxfolderstatistics/

Find Users Missing Email Folders Using Get-MailboxFolderStatistics