Folders Missing in Archive Explorer

[Guppy]

I have a mailbox where archived items can be found when doing a search, but can't be found in Archive Explorer as the folder the mails are supposed to be in is missing.  I tried doing a reindex of the mailbox, but the folder that most of the archived mails are in, is still not visible.

Has anyone seen this before?  Any ideas how to resolve this?

[BitBucket]

Well, I'm having this issue right now in Version 8 SP3.
I guess it wasn't fixed.

How do we fix it!?

[JesusWept3 · Accepted solution]

i'd ignore most of this thread and create a case with symc if you have something in a technote saying the issue has been resolved

[Ray_Hasham]

I was having a similar issue. refer to https://www-secure.symantec.com/connect/forums/folders-dont-appear-archive-explorer to see the solution. It may fix you problem too.

[citizen]

 Not sure if the issue is related....but I have an empty folder in AE that was deleted month ago.
Any ideas?

[TonySterling]

@citizen, no, that is a seperate issue.  You should start a new thread if this doesn't work.  http://seer.entsupport.symantec.com/docs/283571.htm