GetOnlineAttachmentFileSize 0x80004005

[lmesta]

Index problem, followed by steps:

1 - verification and synchronization console management EV => problem unresolved

2. verification with EVSVR

3 - EVSVR (Databasereference and databaselinkage) =>unresolved

Log DatabaseReference:

Step 1: Removing invalid Collection records from the Vault Store database

Step 2: Recreate missing CAB file Collection records in the Vault Store database

Step 3: Recreate missing SISPart records in the Fingerprint database

      SIS Part record not recreated, Reason: Error Archived Date UTC, Error: Paramètre incorrect.  (0x80070057)
      2014-12-28 07:24:49           File: \\EVSERVER\EVPartition01ce76e80eb905e0$\2013\07-                                  077\B\07A\B07A91DC5E2E0EA82F3091180CB2A861~C0~8A1755E9~00~1.DVSSP    

.

.

.

Enterprise Vault files:
2014-12-28 09:06:47            All:                2185525
2014-12-28 09:06:47            Permanent:          2185525
2014-12-28 09:06:47  
2014-12-28 09:06:47            CAB files:          0
2014-12-28 09:06:47            Files in CAB files: 0
2014-12-28 09:06:47  
2014-12-28 09:06:47            SIS Part files:                523603
2014-12-28 09:06:47            Converted Content files:       212972
2014-12-28 09:06:47            Large SIS Part files:          18
2014-12-28 09:06:47            Large Converted Content files: 15
2014-12-28 09:06:47  
2014-12-28 09:06:47            Uncollected referenced files:   732594
2014-12-28 09:06:47            Uncollected unreferenced files: 4014
2014-12-28 09:06:47            Collected referenced files:     0
2014-12-28 09:06:47            Collected unreferenced files:   0
2014-12-28 09:06:47  
2014-12-28 09:06:47            CAB files unreferenced:                     0
2014-12-28 09:06:47            SIS Part files unreferenced:                3125
2014-12-28 09:06:47            Converted Content files unreferenced:       889
2014-12-28 09:06:47            Large SIS Part files unreferenced:          0
2014-12-28 09:06:47            Large Converted Content files unreferenced: 0
2014-12-28 09:06:47  
2014-12-28 09:06:47            Invalid CAB files:                     0
2014-12-28 09:06:47            Invalid SIS Part files:                1
2014-12-28 09:06:47            Invalid Converted Content files:       0
2014-12-28 09:06:47            Invalid Large SIS Part files:          0
2014-12-28 09:06:47            Invalid Large Converted Content files: 0
2014-12-28 09:06:47  
2014-12-28 09:06:47            SIS Part records recreated:           1
2014-12-28 09:06:47            SIS Part records not recreated:       3124
2014-12-28 09:06:47              Saveset SIS Part not available:     0
2014-12-28 09:06:47              Error getting SIS Part information: 3124
2014-12-28 09:06:47              Error creating Collection record:   0
2014-12-28 09:06:47              Error creating SIS Part record:     0       

Step 4: Recreate missing Saveset and associated records in the Vault Store database
2014-12-28 09:06:47          -----------------------------------------------------------------------------------
2014-12-28 09:06:47  
2014-12-28 09:16:57  
2014-12-28 09:16:57          Saveset file with unreferenced Savesets
2014-12-28 09:16:57           File: \\EVSERVER\EVPartition01ce76e80eb905e0$\2013\07-077\6\0FC\60FC23CDCC4B90C6095230C4759950D1.DVS, Unreferenced: 1
2014-12-28 09:16:57            SavesetId: 201307073191382~201212070803180000~Z~60FC23CDCC4B90C6095230C4759950D1 not recreated, Reason: No Directory entry for Archive and/or Archive Folder
2014-12-28 09:16:57             RetCatId[S]: 1CBB36AE1B575854DAD9503A7DB522C1B1b10000VAULT, Archived Date: 2013-07-07 10:03:00Z
2014-12-28 09:16:57             VaultId[S]:  13ED0F7FEE26CCE40B53EAE1574C43D491110000VAULT, Collection Identity: 0  

Step 5

2014-12-28 15:30:23            SISPart records: 520497
2014-12-28 15:30:23  
2014-12-28 15:32:01  
2014-12-28 15:32:01            SIS Parts processed:   0
2014-12-28 15:32:01            SIS Parts updated:     0
2014-12-28 15:32:01            SIS Parts not updated: 0

Step 6: Create 'File Unavailable' blacklisted SISPart records in Fingerprint database for missing SISPart records
2014-12-28 15:32:02          -----------------------------------------------------------------------------------------------------------------
2014-12-28 15:32:02  
2014-12-28 15:32:03  
2014-12-28 15:32:03            SISPart records: 520496
2014-12-28 19:53:52  
2014-12-28 19:53:52            SIS Parts processed:                      520496
2014-12-28 19:53:52            SIS Parts with missing FPDB records:      0
2014-12-28 19:53:52            Blacklisted FPDB records created:         0
2014-12-28 19:53:52            Blacklisted FPDB records failed creation: 0

[Rob_Wilcox1]

What's the question?

[lmesta]

i can't access to my archive, i have a problem with index, after doing EVSVR Repair, the problem stay unsolved

[TonySterling]

You will need to post the error and related information about the index.

[lmesta]

when users try to access some archived messages, they show this error message:

Symantec Enterprise Vault - Erreur

GetOnlineAttachmentFileSize 0x80004005

[TonySterling]

OK, that is not a problem with the index.  You failed to share what version of EV but have you seen this?

Retrieve or Restore of an archived email generates error "GetOnlineAttachmentFileSize 0x80004005"

Article:TECH68452

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Created: 2009-01-04

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Updated: 2014-03-12

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Article URL http://www.symantec.com/docs/TECH68452

[lmesta]

How to reinstall enterprise vault binarie!!!

[TonySterling]

Really?  You just double-click Setup.exe and run through those steps but you DO NOT run configuration at the end.

It might be best for you to open a case with Support so they can work with you directly.

[lmesta]

i have take reinstall with no configuration waizard at the end but the problem still unsolved

[TonySterling · Accepted solution]

Since you are pretty new to EV I think your best option would be to work directly with support.