HTTP-Only Client Install Failing

[Blackfoottech]

Hello,

I am running EV 10 and I am currently upgrading from Office 2007 to Office 2010.  I have done this on two test machines but when I try and run the HTTP-Only Outlook Add-In it shows as  installed sucessfully in the Event Viewer but doesn't show in the Program Files folder or in Installed Programs.  These are Windows 7 workstations with Office 2010 Standard.

Thanks!

[JesusWept3 · Accepted solution]

I seem to remember this issue a lot not so long ago, i believe the equivalent of msizap needed to be run and then reinstall

which version of the client are you installing? by the fact you're saying lite client/HTTP only, im guessing the 10 base version? you should try the 10 SP1 unified client instead

[Blackfoottech]

Yes, it is version 10 of the client.  I'll try the other client you recommended and let you know.

Thanks!

[Blackfoottech]

Thanks!

Ran msizap and then re-installed and everything worked.  I appreciate your help!

[Rob_Wilcox1]

It would be interesting if you can get this into a reproducible situations, since perhaps there is something here that our installer guys should 'fix'.

[Blackfoottech]

I have two workstations (2 are all I have tested so far) that had this same problem.  I used MSIZap (equivilent) and installed the E-Vault client and it worked...UNTIL I rebooted the workstations and then the E-Vault client no longer shows in Outlook although it is listed in the Add-ins and I can disable the add-in and then re-enable the add-in and it works until Outlook is shut down again.

Any additional ideas?