05-07-2009 07:46 AM
Hi all,
I was getting a few errors about a few users having index errors in the event log so I though I would have a look.
This was the error I was getting for one of the users in question.
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Event ID 7292
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The index volume has been marked as failed.
Index Volume: 1F346F1B084E5CF4F8A594A365C7223411110000vaultsite/Volume:239 (Raymond Rodriguez)
Index Volume Path: H:\EVStorage\PRVAULTDB01\Indexes\Location04\1F346F1B084E5CF4F8A594A365C7223411110000vaultsite
Reference: ValidateFileChecksum
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so, what I did was at this point was check the folder mentioned and looked at the avtrace.log file, which was 0kb.
Then decided that as it was failed it must need a rebuild.
So in the EV Admin Console, I found the mailbox, went into the advanced tab and hit rebuild.
Checking the event log I got these two messages
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Event 7294
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Starting index volume update
Index Volume: 1F346F1B084E5CF4F8A594A365C7223411110000vaultsite/Volume:0 (Raymond Rodriguez)
Index Volume Path: H:\EVStorage\PRVAULTDB01\Indexes\Location04\1F346F1B084E5CF4F8A594A365C7223411110000vaultsite
Job Id: Vol_239
Job Author: MAG\vault.admin
Job Description: Rebuild Index
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then
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Event 7292
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The index volume has been marked as failed.
Index Volume: 1F346F1B084E5CF4F8A594A365C7223411110000vaultsite/Volume:239 (Raymond Rodriguez)
Index Volume Path: H:\EVStorage\PRVAULTDB01\Indexes\Location04\1F346F1B084E5CF4F8A594A365C7223411110000vaultsite
Reference: Open
Due to errors accessing the index volume it has been marked as 'failed' to prevent further errors. The index volume will remain inaccessible until it has been repaired.
For more information, see Help and Support Center at
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So now, I thought I would check the avtrace file again to see if it had any info - but the folder was gone. Totally gone. That users Index folder has just vaporised.
Have I just made things worse for myslef?
Any ideas anyone, please?
I have about 7 users in this state and would ideally like to sort them all out.
Cheers
Solved! Go to Solution.
06-23-2009 07:20 AM
05-07-2009 09:54 AM
05-07-2009 10:02 AM
05-07-2009 10:05 AM
05-07-2009 03:44 PM
05-08-2009 04:43 AM
05-10-2009 11:40 PM
05-20-2009 07:23 AM
05-20-2009 07:38 AM
05-20-2009 07:51 AM
Should this work straight away?
I just did exactly as you said for a user and while it has changed the message, it doesn't inspire confidence!
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OLD event 7292
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The index volume has been marked as failed.
Index Volume: 1EFEAEC80E474E2439F7835485652E74D1110000vaultsite/Volume:234 (Pannarod Vuddhijoti)
Index Volume Path: H:\EVStorage\PRVAULTDB01\Indexes\Location01\1EFEAEC80E474E2439F7835485652E74D1110000vaultsite
Reference: ValidateFileChecksum
Due to errors accessing the index volume it has been marked as 'failed' to prevent further errors. The index volume will remain inaccessible until it has been repaired.
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NEW event 7292
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The index volume has been marked as failed.
Index Volume: 1EFEAEC80E474E2439F7835485652E74D1110000vaultsite/Volume:234 (Pannarod Vuddhijoti)
Index Volume Path: H:\EVStorage\PRVAULTDB01\Indexes\Location01\1EFEAEC80E474E2439F7835485652E74D1110000vaultsite
Reference: Open
Due to errors accessing the index volume it has been marked as 'failed' to prevent further errors. The index volume will remain inaccessible until it has been repaired.
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I will have a look through the link John sent to see what I can work out, but is this expected behaviour or does this indicate something more serious?
Many thanks
James
05-20-2009 08:46 AM
05-20-2009 10:36 AM
06-22-2009 09:11 AM
06-22-2009 09:13 AM
Basically, I have been advised to do this if I get event 7292:
1. Open Windows Explorer on the Enterprise Vault (EV) server that controls the failed index.
2. Navigate to the folder listed in the Event ID 7292 description field.
3. Locate and rename the file Checksum.dat.
4. Navigate to a non-index folder, then close Windows Explorer.
5. Open the IndexVolumeReplay utility in EV6.x or EV7.x and search for the failed index, or access the Index Volume tab of the archive in the Vault Admin Console for EV2007.x.
6. Right-click on the failed index or index volume and select the Update option.
7. Check the EV Event Log for new Event ID 7292 errors to ensure the index update does not fail.
Is this correct? From what you guys have said above you seem to put me off.
If I don't have a backup, do I have any other options?
Cheers
06-22-2009 09:43 AM
06-23-2009 07:08 AM
06-23-2009 07:20 AM
06-23-2009 07:25 AM
06-24-2009 03:32 AM
Thanks for this info.
I am having a read and learn about this now. I am currently struggling to find the indexmissing.log.
While looking where this log could be I stumbled across this item:
http://seer.entsupport.symantec.com/docs/280895.htm which is "How to verify the integrity of indexes with the IndexCheck utility when using Enterprise Vault (EV)."
Cheers
06-24-2009 03:37 AM