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How can I delete infinite recurring sub-folders from archive

Leonardo_Fern1
Level 6

I have 3 mailboxes that were apparently corrupted when archived. They contained an infintie loop of recurring subfolders which were archived into the vault. Is there a way to delete these subfolders from the archive. The mailboxes no longer exist.

I am running Enterprise Vault 10.0.3.1090, Exchange 2007 (latest SP and rollups).

Attached is a screenshot of the problem.

Thank you

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TonySterling
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correct, sorry if that wasn't clear from above.  You need to use the DeleteEmptyFolders registry key.

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TonySterling
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I guess you could try to use the Export Archive Wizard and choose the folder you want removed and also choose the option to delete the items after export.

Details on Exporting a portion of an Archive using the PST Export wizard.

Article:HOWTO77091  |  Created: 2012-05-31  |  Updated: 2014-08-14  |  Article URL http://www.symantec.com/docs/HOWTO77091

Also, don't forget this:

How to remove the empty folders from Archive Explorer in Enterprise Vault (EV) for Microsoft Exchange

Article:TECH47918  |  Created: 2006-01-27  |  Updated: 2014-03-04  |  Article URL http://www.symantec.com/docs/TECH47918

JesusWept3
Level 6
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I know there was an issue that hit quite heavy in EV8 where a \SubFolder1 said its parent was \MyFolder, and \myFolder said its parent was \SubFolder1 causing an infinite loop, and Symantec has a tool for repairing them, so you may just want to contact support as it may be a bigger issue..... if its even the same thing, because I wouldn't expect ArchiveExplorer to display anything at that point

 

https://www.linkedin.com/in/alex-allen-turl-07370146

Leonardo_Fern1
Level 6

So I chose to delete items in this subfolder path "\Deleted Items\" As per the instructions in the article this should delete all folders and their content under "Deleted Items" but not archived emails in the root of "Deleted Items"?

TonySterling
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It will export and delete the items in the Deleted Items folder and sub-folders. You will need to use the reg key to delete the empty folders.

You would need to run the process multiple times to get all the items removed and then run the process to remove the empty folders.

I would recommend following JW3's advise about contacting support to make sure you are not affected by the previous issue that he mentioned.

Leonardo_Fern1
Level 6

I found the tool RemEmptyFolders written by Rob Wilcox. But I do not understand how to run it.

http://www.symantec.com/connect/downloads/empty-folder-deleter

 

 

TonySterling
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That is for empty folders in the Vault Store Partition and will not help you with your issue.


TS

Leonardo_Fern1
Level 6

But all of the folders in the picture attachment are empty

JesusWept3
Level 6
Partner Accredited Certified

Yeah but what that script you're referencing does is remove empty physical folders on an EV Partition where the DVS files are held

like

V:\Enterprise Vault Stores\VaultStore1\Ptn1\2014\01-01\A\12\

If that folder is empty, then it deletes the folder, can help in some circumstances where file performance is impacted by enumurating empty folders

However what you have is empty archive folders which is entirely different and not covered by that utility

https://www.linkedin.com/in/alex-allen-turl-07370146

Leonardo_Fern1
Level 6

oh, I'm, sorry, I thought it removed empty folders from archives. So i guess my only option is the registry edit that described in http://www.symantec.com/docs/TECH47918

the export did not remove the folders.

TonySterling
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correct, sorry if that wasn't clear from above.  You need to use the DeleteEmptyFolders registry key.

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