How do users apply a retention catagory to an email

[datownsend]

Hello

We have a 7 year retention Catagory which is "locked" and is applied to all our users.

we need to set up a new retention catagory for users so they can apply this to specific emails.

I seem to be going round in circles with this so could anyone point me in the right direction.

Thanks

Dave

[AndrewB]

create the new retention category and make sure it isnt set to hidden.

make sure the outlook addin behavior is set to full in the desktop policy

[datownsend]

Thanks Andrew, i'm new to EV so thought there may be more to it.