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How to Upgrade EV 10.0.3.1090 to 10.0.4.1354

Moroccosun
Level 4
Partner

Hello ,

 How to Upgrade EV 10.0.3.1090 to 10.0.4.1354.

link fo download plz.

Tanks for your help .

I have error message.

10-14-2014: 10:46:16: MODE = NORMALMODE
10-14-2014: 10:46:16: SetupInstall: Retriving Directory Value
10-14-2014: 10:46:16: RegDBGetKeyValue32b64b SOFTWARE\KVS\Enterprise Vault\Install InstallPath Return 32bit: D:\Program Files (x86)\Enterprise Vault
10-14-2014: 10:46:16: RegDBGetKeyValue32b64b SOFTWARE\KVS\Enterprise Vault\Install FullVersion Return 32bit: 10.0.3.1090
10-14-2014: 10:46:16:
10-14-2014: 10:46:16:
10-14-2014: 10:46:16:
10-14-2014: 10:46:16: Product Name: Enterprise Vault HotFix
10-14-2014: 10:46:16: Product Version: 10.0.0.0
10-14-2014: 10:46:16: Product Version: 10.0.4.1354
10-14-2014: 10:46:16: Web App Version: V10.0.4.1354
10-14-2014: 10:46:16: Computer Name: SRVENTVAULT
10-14-2014: 10:46:16: Windows Bit Platform: x64
10-14-2014: 10:46:16: User Name: vaultadmin
10-14-2014: 10:46:16: Logon Server: \\SRVDC01
10-14-2014: 10:46:16: User Domain Name: DOM_CIH
10-14-2014: 10:46:16: Users Profile: C:\Users\vaultadmin
10-14-2014: 10:46:16: Common Files x86: C:\Program Files (x86)\Common Files\
10-14-2014: 10:46:16: Common Files x64: C:\Program Files\Common Files\
10-14-2014: 10:46:16: Folder Applications x86: C:\Program Files (x86)\
10-14-2014: 10:46:16: Folder Applications x64: C:\Program Files\
10-14-2014: 10:46:16: Windows Dir: C:\Windows\
10-14-2014: 10:46:16: Windows Disk: C:
10-14-2014: 10:46:16: Windows Sys Dir x86: C:\Windows\SysWOW64\
10-14-2014: 10:46:16: Windows Sys Dir x64: C:\Windows\system32\
10-14-2014: 10:46:16: Windows Sys Disk: C:
10-14-2014: 10:46:16: Disk 1 Targetdir: C:\Program Files (x86)\InstallShield Installation Information\{93C77467-1507-44BA-A769-D691E2F45074}
10-14-2014: 10:46:16: Program Files x86: C:\Program Files (x86)\
10-14-2014: 10:46:16: Program Files x64: C:\Program Files\
10-14-2014: 10:46:16: Source Dir: F:\Symantec Enterprise Vault\Server\
10-14-2014: 10:46:16: Source Disk: F:
10-14-2014: 10:46:16: User Type: Administrator
10-14-2014: 10:46:16: Users OS: Windows_NT
10-14-2014: 10:46:16: Major Windows Version: 6.1
10-14-2014: 10:46:16: Minor Windows Version: 6.1
10-14-2014: 10:46:16: WindowsInstaller Version: 5.0.7601.17807
10-14-2014: 10:46:16: Processor Architecture: 0
10-14-2014: 10:46:16: Processor Level: 6
10-14-2014: 10:46:16: Processor Revision: 1a05
10-14-2014: 10:46:16: Processor Identifier: Intel64 Family 6 Model 26 Stepping 5, GenuineIntel
10-14-2014: 10:46:16: Extended Memory: 10485240K
10-14-2014: 10:46:16: Available Memory: 1048576Bytes
10-14-2014: 10:46:16: System Drive: C:
10-14-2014: 10:46:16: System Drive Total Space: 61336MB
10-14-2014: 10:46:16: System Drive Total Free Space: 22731MB
10-14-2014: 10:46:16: System Drive Type: Fixed
10-14-2014: 10:46:16: Windows Dir: C:\Windows
10-14-2014: 10:46:16: System Root: C:\Windows
10-14-2014: 10:46:16: Windows Temp Dir: C:\Users\VAULTA~1\AppData\Local\Temp\2
10-14-2014: 10:46:16: Windows Tmp Dir: C:\Users\VAULTA~1\AppData\Local\Temp\2
10-14-2014: 10:46:16: Home Drive: C:
10-14-2014: 10:46:16: Date: 10-14-2014
10-14-2014: 10:46:16: Time: 10:46:16
10-14-2014: 10:46:16: Install Support Dir: C:\Users\VAULTA~1\AppData\Local\Temp\2\{A7C65782-2926-4C83-BAAF-A41B97DCDD75}\{93C77467-1507-44BA-A769-D691E2F45074}\
10-14-2014: 10:46:16: Language: French
10-14-2014: 10:46:16: System Default UI Lang ID: Français (France)
10-14-2014: 10:46:16: System Lang ID: Français (France)
10-14-2014: 10:46:16: User Lang ID: Français (France)
10-14-2014: 10:46:16: Physical Parallel Ports Available: 3
10-14-2014: 10:46:16: Physical Serial Ports Available: 4
10-14-2014: 10:46:16:
10-14-2014: 10:46:16:         *FUNCTIONS*        
10-14-2014: 10:46:16:
10-14-2014: 10:46:16: Hotfix file: F:\Symantec Enterprise Vault\Server\HotFixDetails.ini
10-14-2014: 10:46:16: Hotfix Folder Name: Hotfixed Files
10-14-2014: 10:46:16: Registry Name: EV.reg
10-14-2014: 10:46:16: Service Management: TRUE
10-14-2014: 10:46:16: Hotfix branch identifier: CHF3
10-14-2014: 10:46:16: Uninstallation: TRUE
10-14-2014: 10:46:16: Incompatible:
10-14-2014: 10:46:16: ReturnShortVersion Begin: 10.0.3.1090
10-14-2014: 10:46:16: CreateStringList Begin
10-14-2014: 10:46:16: CreateStringList Ended
10-14-2014: 10:46:16: Return short version number: 10.0.3
10-14-2014: 10:46:16: ReturnShortVersion Ended:
10-14-2014: 10:46:16: ReturnShortVersion Begin: 10.0.4.1354
10-14-2014: 10:46:16: CreateStringList Begin
10-14-2014: 10:46:16: CreateStringList Ended
10-14-2014: 10:46:16: Return short version number: 10.0.4
10-14-2014: 10:46:16: ReturnShortVersion Ended: 10.0.4.1354
10-14-2014: 10:46:16: DialogShowError Begin
10-14-2014: 10:46:16: Small fonts

 

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

It looks like you are trying to install a CHF for 10.0.4.

For the upgrade instructions, follow this link and read the Upgrade_Instructions.pdf and Upgrade_Instructions.chm.

Symantec Enterprise Vault 10.0.4 - Release Notes and Upgrade Instructions

Article:DOC6263  |  Created: 2012-12-10  |  Updated: 2014-01-28  |  Article URL http://www.symantec.com/docs/DOC6263

and also:

How to Obtain the Installation Download and License Keys for Enterprise Vault.

Article:TECH54592  |  Created: 2007-01-09  |  Updated: 2014-11-04  |  Article URL http://www.symantec.com/docs/TECH54592

View solution in original post

1 REPLY 1

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

It looks like you are trying to install a CHF for 10.0.4.

For the upgrade instructions, follow this link and read the Upgrade_Instructions.pdf and Upgrade_Instructions.chm.

Symantec Enterprise Vault 10.0.4 - Release Notes and Upgrade Instructions

Article:DOC6263  |  Created: 2012-12-10  |  Updated: 2014-01-28  |  Article URL http://www.symantec.com/docs/DOC6263

and also:

How to Obtain the Installation Download and License Keys for Enterprise Vault.

Article:TECH54592  |  Created: 2007-01-09  |  Updated: 2014-11-04  |  Article URL http://www.symantec.com/docs/TECH54592