05-04-2012 03:33 AM
We tried to silently install the EV 10.0.1 Outlook plugin using the MSI file, but on multiple computers this fails like described here:
https://www-secure.symantec.com/connect/forums/ev-1001-plugin-complains-office-2010-64-bit-does-work
We found that the error does not happen when using SETUP.EXE, but setup.exe does not allow a silent installation (at least it seems so).
Is there either a way to perform an unattended installation through setup.exe, or is there any trick to get it working with the MSI file?
Solved! Go to Solution.
08-02-2012 02:44 AM
The setup.exe was added specifically to handle the situation where users are installing interactively and don't understand how to elevate manually - the exe will trigger the elevation automatically. for unattended\silent installations the assumption is that the admin is driving the process without user intervention and therefore UAC is not in play. If you want the install to run silently but in a user session then you need to ensure that the entire process is elevated before you call msiexec.
msiexec /I <packagename>.msi /qn REBOOT=ReallySuppress MSIRESTARTMANAGERCONTROL=Disable /l*v %temp%\EVClient.log.
05-04-2012 06:50 AM
You need to use setup.exe for win7 machines if UAC is enabled.
05-04-2012 07:24 AM
I try to run the installation from an elevated command prompt anyway. (In the end I want to deploy it via SCCM.)
So, UAC shouldn't be an issue in that case.
05-04-2012 09:44 AM
Yup it would be an issue .
05-04-2012 10:19 AM
OK, so you say I need to use setup.exe (and not the MSI file) if UAC is enabled on the machine, even if I start MSIEXEC from an elevated context?
IF that is so - how can I perform a silent/unattended installation setup.exe?
05-08-2012 02:22 AM
Previous clients are fine, why the change to /require/ running setup.exe and then not provide a silent installation options? Backwards step and we need a solution please.
05-08-2012 09:16 AM
Previous client are not fine. We need to deploy to
a) new machines which never had any EV client
b) machines which had Office 2007 and the classic EV plugin before
c) machines where the installation of the 10.0.0 http-only plugin failed (likely due same issue)
So, if it is true that MSI deployment can't work in that case - is there a way for silent installation with setup.exe, or not? As an alternative we would have to deploy setup.exe in interactive mode and instruct users how to proceed.
05-09-2012 12:45 AM
Sorry Stephan, I meant previous clients had a perfectly good way of installing them unattended / silently. But we will need to deploy 10.0.1, which will be a huge pain if there is no silent option!
05-14-2012 03:02 AM
Bump. Need a response on this please Symantec.
05-14-2012 04:04 AM
Rasoby,
These forums are no guarantee that Symantec employees will reply.
If you require (urgent) assistance from Symantec you better escalate it to the official support of Symantec.
05-14-2012 04:08 AM
It would ne nice to understand the reasons why they've suddenly made it much harder to deply their enterprise products, but point taken, I'll open a support ticket with my reseller.
05-14-2012 04:09 AM
Apparently you can still run the MSI on its own with the /qn switch.
05-14-2012 08:15 AM
Yes, but under certain conditions in hangs - in "passive" mode we get the message here:
https://www-secure.symantec.com/connect/forums/ev-1001-plugin-complains-office-2010-64-bit-does-work
.. which does NOT seem to happen when using setup.exe
Statement above is that when systems have UAC enabled, we MUST use setup.exe and CAN NOT use the MSI file. So, question is still, how to make a silent installation with setup.exe?
08-02-2012 02:44 AM
The setup.exe was added specifically to handle the situation where users are installing interactively and don't understand how to elevate manually - the exe will trigger the elevation automatically. for unattended\silent installations the assumption is that the admin is driving the process without user intervention and therefore UAC is not in play. If you want the install to run silently but in a user session then you need to ensure that the entire process is elevated before you call msiexec.
msiexec /I <packagename>.msi /qn REBOOT=ReallySuppress MSIRESTARTMANAGERCONTROL=Disable /l*v %temp%\EVClient.log.