I am aware of Article: 000032153 - "How to re-create Enterprise Vault shortcuts that have been deleted in a mailbox, or were not created because of PST Migration or Mailbox Archiving Policy settings." However this article does not resolve the issue. The user had EV enabled but not installed. At some point her mailbox became full and she was prompted by outlook the option to Auto-Archive. She selected auto-archive but the shortcuts were not moved into the default "Archive" PST file outlook creates. They just seemed to be deleted. I installed the EV plugin and the only way to find the shortcuts is through Archive Explorer. When I try to restore the email, nothing happens. The only way to get the email back is to "copy" the email back to outlook. She has hundreds of folders in long folder path's and it is not possible to go through each one and copy back the emails. Is there no easy way to sync the shortcuts back?
Solved! Go to Solution.