01-14-2015 02:01 PM
Hello,
I have gone through this procedure back in 2010 but I no longer have the documents.
This customer is on EV 11 on Server 2012 R2.
I have an EV site with two EV servers. The second EV server has crashed and is unrecoverable. I need to remove it from the Vault Admin Console before I can reinstall.
What is the procedure to:
1. Remove the EV services (Storage Service, Indexing Services, Shopping Service) from the Directory Database?
2. Remove the EV server from the Directory Database?
Cheers
Cameron
Solved! Go to Solution.
01-15-2015 09:45 AM
Hello,
If you are looking for a manual procedure to remove the Enterprise Vault server directly from the Directory database (i.e. not from the VAC), I strongly suggest you to open a case with support for more assistance. Otherwise, the technote that Tony mentioned should be OK to remove the server from the Admin Console.
I hope this helps.
01-14-2015 02:28 PM
Have you seen this:
Article:TECH135322 | | | Created: 2010-01-08 | | | Updated: 2014-07-28 | | | Article URL http://www.symantec.com/docs/TECH135322 |
You might have to remove the Tasks and Services manually but the server should be able to be removed from the Admin Console.
01-15-2015 09:45 AM
Hello,
If you are looking for a manual procedure to remove the Enterprise Vault server directly from the Directory database (i.e. not from the VAC), I strongly suggest you to open a case with support for more assistance. Otherwise, the technote that Tony mentioned should be OK to remove the server from the Admin Console.
I hope this helps.
01-15-2015 09:13 PM
Thanks for your assistance gents!
Yep, I have seen that KB article before.
The challenge I have is that the second EV server is broken. I had opened a tech support call in regards to the first EV server in December. The end result was that I had to rebuild the first EV server to overcome the issue. I am now experiencing the same issue on the second EV server. The kickker is that the second EV server is at a DR site and it is all firewalled off so it is hard to get anything to work and to troubleshoot comms on top of having a broken installation.
I suspect that I will need to open a tech support call to get is sussed out.