I need to delete a mailbox, but retain the archive

[kevinbwood]

When users leave the organization, we perform a 'zero day' archive then delete the mailbox.  However, if the archvie exists, in the provisioning task we get the error:

"Mailboxes on Exchange Server [<servername>] that have entries in the Enterprise Vault database but which are not in any provisioning group:"

So we would like to keep the archive but avoid the provisioning task error (because sometimes it is legit and we need to know those instances)

[ZeRoC00L]

Check this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH51903

If the user no longer exists in Active directory:

1. Use the entry user information from the Provisioning Report relating to the issue. Example: /o=Org/ou=Unit/cn=Recipients/cn=User

2. Run the following SQL Query
 

  Use EnterpriseVaultDirectory

Delete from ExchangeMailboxEntry

Where LegacyMbxDN = '/o=Org/ou=Unit/cn=Recipients/cn=User

3. Run the Provisioning Task in normal mode.

[TonySterling · Accepted solution]

Do you disable the mailboxes in EV before you delete them?  Have a check of this TN: Article URL http://www.symantec.com/docs/TECH53096

You should disable them first before you delete the mailbox.  Disabling will leave the archive intact, so now worries there.