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Index Admin Service won't start: error 41312, 41335

susika
Level 3

hello, today the index service starts with error, dtrace and eventlog says:

An error occured while trying to start indexing engine.
Further error details include: '<exception name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@name='service-command']" xmlns="urn:/Index Engine/objects">invalid run node provided</exception>'.

what does it mean ?

It's EV V.10.02. on W2008 R2, single installation.

 

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified
Probably best doing a reinstall of the EV binaries
https://www.linkedin.com/in/alex-allen-turl-07370146

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4 REPLIES 4

JesusWept3
Level 6
Partner Accredited Certified
Probably best doing a reinstall of the EV binaries
https://www.linkedin.com/in/alex-allen-turl-07370146

susika
Level 3
like this ? http://www.symantec.com/business/support/index?page=content&id=HOWTO59060

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

That is one thing to try but I believe what JW3 was referring to was to rerun the Enterprise Vault setup.exe.

susika
Level 3
Reinstall the Index Admin Service did the trick. thanks to Symantec Support.