Index Synchronization Subtask Status - Queued/Inactive

[Gwave65]

Environment:  Exchange 2010 SP2 with EV 10.0 SP1

I am currently trying to synchronize a Journal index but the subtask status keeps changing from Queued to Inactive and never enters a "In Progress" state.  I know the obvious answers of what the statuses mean, but what is really going on behind the scenes that his holding up this task from becoming "In Progress"?  Screenshot is attached.

Thanks,

Chad

[AndrewB]

have you checked the schedule if your index administration task? also, try a restart then a run now on the index administration task.

[AndrewB]

oh and to know what's going on behind the scenes, a dtrace will give you the most information about that.

[Gwave65]

Thanks for the quick response.  The Index Administration Task schedule is set to run 24x7 and has a status of "Processing" (Attached).  I'll check out DTrace and see if I can decypher it's output.

[AndrewB]

what type of backups are you doing for your indexes? ideally, you dont want this schedule to overlap with your backups. and the indexes should be placed into backup mode for the duration of the backup window which would prevent any processing of this task to take place.

[Gwave65]

We use Data Protection Manager (DPM) which is continuous so files never enter an official "backup mode".

[Gwave65 · Accepted solution]

I have abandoned the synchronization and have begun to rebuild, which is now in a Processing state and adding items as we speak.  I've had a disaster recovery case open with Advanced Support for about two months who agreed that is probably the best option at this point.  Thank you for your help.