03-21-2014 07:51 AM
Hello,
I've a new EV 10.0.4.1333 install on a Windows 2012 server.
I archived some mailboxes and everything seems ok, but I'm unable to search archived items: "Failed to perform the search request".
I'm able to successfully synchronize and rebuild indexes, but the verification fails : "The verify subtask has failed: Failed to search the index volume.Access is denied. (0x80070005)"
A dtrace shows access denied errors:
166 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:L WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE.
167 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:L WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE. Status code=403
168 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:H WinHttpRequest::OnCallback. HTTP request returned 'access denied' or 'forbidden'. Is the service running?
169 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:H WinHttpRequest::OnCallback exit. ERROR HR=0x80070005.
170 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:M WinHttpRequest::Callback from WinHttp. pRequest->OnCallback failed with HR=0x80070005. Calling pRequest->OnResponseComplete.
171 13:17:28.905 [160] (EVIndexVerifyTask) <5948> EV:M IndexQueryServerRequest: OnResponseComplete - HR=Access is denied. (0x80070005)
172 13:17:28.905 [160] (EVIndexVerifyTask) <7128> EV:L IndexQueryServerRequest: WaitForSingleObject returned 0.
173 13:17:28.905 [160] (EVIndexVerifyTask) <7128> EV:M Response received. Result = Access is denied. (0x80070005), Status = 403
174 13:17:28.905 [160] (EVIndexVerifyTask) <7128> EV:H CIndexQueryServerSearch::Search2. Request FAILED HR=0x80070005.
175 13:17:28.905 [160] (EVIndexVerifyTask) <7128> EV:L WinHttpRequest::Shutdown entry. Closing Winhttp handle
176 13:17:28.905 [160] (EVIndexVerifyTask) <7128> EV:L WinHttpHandle: Closing handle.
Event viewer shows the following error:
Event ID 7182
Index Search failed: Unspecified error (0x80004005)
Index: 100AE04DE619AE64E8CC252A24530ED081110000luenparchexc/VolumeSet:16
Internal reference: SRCI
It also seems tha the IIS log has unexpected entries.
I checked the IIS authentication but I don't find out what's going wrong.
Is someone has some suggestions, they are welcome.
Thanks!
03-21-2014 12:36 PM
Where are your indexes volumes located? Are they on local disks?
03-23-2014 01:09 AM
They are on UNC shares, but in my troubleshooting steps, I forgot to mention I tried to move them on a local disk (with according changes in DB IndexRootPathEntry) with the same results.
Thanks for taking time.
I opened a case on friday : # 06268417.
03-24-2014 07:29 AM
looks like an IIS/Cert issue, I would dtrace w3wp look for endpoint and manually try it in IE on the EV server.
03-24-2014 12:56 PM
I spent 1h27 with support: same conclusions than mine: looks related to IIS, but no solution at the moment.
Nathan, thanks for your suggestions but I already tried that with no relevant information.
03-26-2014 02:05 AM
whats the case#? will have a look
03-26-2014 02:09 AM
06268417
Thank you.
04-16-2014 11:45 PM
Late update to this post.
After a crisis meeting with the client, it was decided to migrate EV services to a server 2008 R2, and the problem has gone.
Obviously it's frustrating not knowing the exact source of the problem on the 2012 server... Most likely related to IIS.
So I cannot pass this post as solved.
04-24-2014 02:38 AM
Hi,
we found the resolution, kindly run below command with admin access on all your EV servers.
"netsh winhttp reset proxy"
Thanks,