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Indexing Service can't running after upgrade to EV 11

Hi,

Currently i upgrade my client EV from 10 to 11, before upgrade there was some issue and anomaly in indexing services also some broken index. And veritas support suggest us to upgrade EV so the issue can be solved.

But after upgrade is completed the indexing services having error.

An error occured while trying to start indexing engine.
Further error details include: '<exception time="16" date="1540593383" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="50" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects">An invalid run or command node was provided. </exception>'.

Never seen this before in EV, anyone have a solution beside just upgrade or reinstall?

Thanks

4 Replies

Re: Indexing Service can't running after upgrade to EV 11

Re: Indexing Service can't running after upgrade to EV 11

Hi, We have checked the LAN Adapter properties, client network for microsoft is installed. And cache setting is configured. 

So, no KB is solving the issue

 

Re: Indexing Service can't running after upgrade to EV 11

Hi,

Where i can find this?

Enviroment Variable of Debug = 0 from https://www.veritas.com/support/en_US/article.000116740

Also i upload new D-Trace Log

Regards,

Iqbal

Re: Indexing Service can't running after upgrade to EV 11

Hello,

You might want to try a re-install of indexing.

See THIS kb for steps.

 

Regards. Gertjan