well really it all depends on what the policies are set for and whether any files match those policies in the folders themselves
Really though, support is a break/fix organization, usage of the product comes down to reading the manuals, getting some training and testing in VM type labs
but really, training is what you need, its what it's designed for, EV isn't the cheapest product out there, so buying it and not paying the few $'s to get the training doesn't really make much sense
https://www.linkedin.com/in/alex-allen-turl-07370146