10-01-2010 12:34 PM
Hi all
Yesterday I installed the OWA extensions for exch 2003 in EV8. I followed the video tutorial on the sym site to the letter and it worked fine... except it stopped our iPhones/smartphones getting email. Normal OWA still worked but the phones stopped getting email. The phones use our webmail url.
I uninstalled OWA extensions but it did not fix the problem.
Does anyone know what could have happened??
thanks
Tracy
10-01-2010 03:55 PM
Well do you have an errors in the IIS logs or on the iphones that might be indicating what the issue was?
the iphone uses ActiveSync for Exchange mailboxes so the queries within IIS should stick out quite easily
10-01-2010 06:28 PM
thanks, I'll check the IIS logs.
10-01-2010 06:38 PM
what would I be looking for in the IIS log?
The iPhones say they cannot contact the server... not terribly helpful.
thanks
Tracy
10-01-2010 07:26 PM
OK so just searching on ActiveSync in the IIS logs should show that at least the commands are getting there, but if we don't see any requests there, then it would seem to show that its failing at your ISA/Forefront/Firewall and not passing the requests back
it could just be a strange coincidence that EV was installed at the same time the firewall started blocking the case, unless for the OWA installation you also made changes to the firewall to allow for items to be retrieved properly, which that config change could have broken the active sync
10-03-2010 01:41 PM
Found the answer :)
Turns out that the OWA extensions had un-ticked the "integrated windows authentication" option in IIS/Exchange/directory secutiry/authentication and access control.
I'll be keeping an eye on things when I reinstall the OWA extensions.
cheers
Tracy