07-23-2015 02:23 AM
Hi All,
We have upgraded a EV server from version 9.0.4 to 10.0.4 without any issues. I am now trying to upgrade the indexes and I keep getting these warnings in the event logs,
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 2015/07/23 11:09:39 AM
Event ID: 41315
Task Category: Index Query Server
Level: Warning
Keywords: Classic
User: N/A
Description:
Invalid access to memory location. (Exception from HRESULT: 0x800703E6)
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.4.0&build=10.0.4.1189&error=V-437-41315
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="0">41315</EventID>
<Level>3</Level>
<Task>134</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-23T09:09:39.000000000Z" />
<EventRecordID>20660007</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Security />
</System>
<EventData>
<Data>Invalid access to memory location. (Exception from HRESULT: 0x800703E6)</Data>
</EventData>
</Event>
Also the index upgrade are failing.
not sure what I have might have missed during the upgrade or if their is another problem?
Any help would be greatly appreciated.
Solved! Go to Solution.
07-23-2015 05:30 AM
Hi Robert,
This might be caused by missing AV exclusions, check this out https://support.symantec.com/en_US/article.TECH222621.html
Are you using McAfee 8.8 patch4?
Massimo
07-23-2015 05:30 AM
Hi Robert,
This might be caused by missing AV exclusions, check this out https://support.symantec.com/en_US/article.TECH222621.html
Are you using McAfee 8.8 patch4?
Massimo