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Issue with IMAP authentication

Bruce_Cranksh1
Level 6
Partner Accredited

Hi All

EV 11 SP1

We are busy installing the Mail Connect (IMAP) component of EV at an established EV customer 

 

At the  moment we are not using certificates as we are just testing within the network. Anyway we have done the following as per the installation guide 

 

 - Created the IMAP and SMTP endpoints 

- assigned the IMAP  endpoint to the mailbox archive server 

- Created the MDS Index on two users

- Created the relevant policies and enabled two users for IMAP access 

 

We are testing the connectivity from two Android Samsung phones and when we try to do the initial testing of IMAP and the SMTP it passes SMTP but keeps on not accpeting the IMAP credentilals which tells me something is wromh with the aurthentication 

We get the the same result iif we try from a desktop. We are using the naming format Domain\User Name\IMAP Archive ID

We didn't initially do this but this is mentioned in the Deploying IMAP guide, we have made the prmary EV mailbox arhciving server the IMAP Box

 

My questions is what can cause the IMAP authentication to fail? We can Telnet on port 143 and the two users are enbabled. How would you Dtrace this type of issue?


 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

AvinashP
Level 3

Hi Bruce

Found the solution you have to use the following power shell script eg. Get-EVIMAPUserSettings S-1-5-21-750406912-2207124990-322363385-3682, to determine the value for IMAP_UserName

 

View solution in original post

2 REPLIES 2

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you can DTrace IMAPServer and see what it says

AvinashP
Level 3

Hi Bruce

Found the solution you have to use the following power shell script eg. Get-EVIMAPUserSettings S-1-5-21-750406912-2207124990-322363385-3682, to determine the value for IMAP_UserName