03-11-2009 04:03 AM
Hi All
I have an issue and I would some advice to resolve it
I have a customer running EV 7.0 SP1 .Another company did the installation and I want to upgrade but have picked up a strange configuration problem
There were originally 2 EV servers with Alias name EVSERVER and EVSERVER2 pointing to 2 separate EV server host names .The customer removed one EV server physically from the environment and must have changed the DNS alias and now both EV Alias point to the same Host name .I want to remove the one EV server from the VAC ,the problem I have is I see EVSERVER with Servives Running , and on EVSERVER2 I see Services Hosted in the VAC .All Tasks are running on EVSERVER2. If I try to delete EVSERVER it says I must remove the services first .However when I stop the services it stops the actual services on the live box .I am worried by deleteing the services it will effect the system data e.g Index Location data
How do I change in the VAC the fact that EVSERVER2 says Services\Hosting ?I only want one EV server in the VAC?
I have tried deleting the alias name for EVSERVER and running USL ,all that does is it says "can't connect to EVSERVER ..which is obvious as the alias name doesn't exist
I know this seems a little confusing ,Im trying to explain it as simply as possible :)
Solved! Go to Solution.
03-11-2009 01:02 PM
It looks like the spell checker did some magic on that e-mail...
"-Then ran the following queries to identify the Service entry I's we need to put in the registry:"
Should read "Service entry Id's"
Please note:
If you're planning on following those steps, only do so in the scenario that Bruce has described where the old Enteprise Vault server no longer exists and you've done a building blocks failover.
And be very careful when running delete queries against any of the Enterprise Vault databases - if you break something without consulting support and don't have a backup, you're on your own!
If you aren't sure about this kind of thing it is better to contact support first.
Frank Beck
Symantec Enteprise Vault Technical Support
03-11-2009 05:41 AM
Hi Guys
I logged a call with Symantec around this and had excellent support very promptly .Here is the resolution
Run the following SQL queries:
03-11-2009 01:02 PM
It looks like the spell checker did some magic on that e-mail...
"-Then ran the following queries to identify the Service entry I's we need to put in the registry:"
Should read "Service entry Id's"
Please note:
If you're planning on following those steps, only do so in the scenario that Bruce has described where the old Enteprise Vault server no longer exists and you've done a building blocks failover.
And be very careful when running delete queries against any of the Enterprise Vault databases - if you break something without consulting support and don't have a backup, you're on your own!
If you aren't sure about this kind of thing it is better to contact support first.
Frank Beck
Symantec Enteprise Vault Technical Support