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KVS dll file causes IE to crash: gsprs.dll

The log files do not reveal errors. It occurs while using IE.

IE then crashes and references the file. It cannot be unregistered or re-registered.

Faulting application iexplore.exe, version 8.0.6001.18702, faulting module gsprs.dll, version 15.0.0.22700, fault address 0x00001230.

 

steps:

a. EV has been uninstalled and reinstalled on the workstationb. tried a cache reset

Any ideas?

 

1 Solution

Accepted Solutions
Accepted Solution!

used autoruns to remove the

used autoruns to remove the entry

View solution in original post

7 Replies

What makes you think that is

What makes you think that is part of the Enterprise Vault installation? And are you talking client or server?

Working for Quadrotech-it.com

Because its in a KVS folder

Because its in a KVS folder and refernces to this folder in most google seach results will point to EV. This is on the workstation where the user's IE session crashes due to this vague dll file. When adjusting EV settings in registry most of the changes are in the KVS key.

 Thanks for helping!

Really? Do you have a

Really? Do you have a screenshot, and what version of the EV Outlook Addin was installed?

 

Because I don't see it on server or client (10.0.3)

Working for Quadrotech-it.com

My engineer doesnt see it

My engineer doesnt see it either! I'm guesing its something else using that folder for KVSSmiley Sad

I renamed the DLL file and am having a tech disable tool tips and dr watson to see if it helps. the user has no issues using vault.

I can't find any information

I can't find any information on gsprs.dll

Working for Quadrotech-it.com
Accepted Solution!

used autoruns to remove the

used autoruns to remove the entry

View solution in original post

I am glad you have it sorted,

I am glad you have it sorted, but like I said at the start, the Outlook Add-in does *nothing* to Internet Explorer, and that DLL is not part of the add-in.
Working for Quadrotech-it.com