The log files do not reveal errors. It occurs while using IE.
IE then crashes and references the file. It cannot be unregistered or re-registered.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module gsprs.dll, version 184.108.40.20600, fault address 0x00001230.
a. EV has been uninstalled and reinstalled on the workstationb. tried a cache reset
Solved! Go to Solution.
Because its in a KVS folder and refernces to this folder in most google seach results will point to EV. This is on the workstation where the user's IE session crashes due to this vague dll file. When adjusting EV settings in registry most of the changes are in the KVS key.
Thanks for helping!
Really? Do you have a screenshot, and what version of the EV Outlook Addin was installed?
Because I don't see it on server or client (10.0.3)
My engineer doesnt see it either! I'm guesing its something else using that folder for KVS
I renamed the DLL file and am having a tech disable tool tips and dr watson to see if it helps. the user has no issues using vault.