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License Keys file - listing keys more than once?

Jason_Sauer_2
Level 4
We have mailbox archiving for 350 users, so our licensing looks like:

MS Exchange Archiving: 100 users x 3
MS Exchange Archiving: 25 users x 2

Should our License Key file contain multiple entries, one for each of the units, for a total of 5 entries for this product?
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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
I thought they were sending sku's for each one. I don't deal w/ Keys too much. Instead of support it would be better to contact the sales person or the vendor used or Customer Care, Customer care are the ones that send the keys out, support really isn't involved it the aspect of it.

http://symantec.custhelp.com/cgi-bin/symantec.cfg/php/enduser/std_adp.php?p_faqid=455

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Symantec Corporation (formerly VERITAS Software) has three Regional Customer Care offices to support legacy VERITAS products. We do not support antivirus products - for antivirus support, please visit http://www.symantec.com/techsupp/home_homeoffice/index.html.

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6 REPLIES 6

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
are those all different sku's? If so, you might want to just put those all in there.

Jason_Sauer_2
Level 4
Well, the 25 user license SKU is different from the 100 user license, but do I list the 25 user item twice and the 100 user license 3 times?

I have an open call to Veritas Licensing on the issue, but I don't know when to expect a response.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
Just list them by sku. that should cover every thing for you. So you would end up w/ 2 entries for it, one for each SKU.

Jason_Sauer_2
Level 4
But how does EV know that we have licensing for 350 (100+100+100+25+25) and not for 125 (100+25).

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
I thought they were sending sku's for each one. I don't deal w/ Keys too much. Instead of support it would be better to contact the sales person or the vendor used or Customer Care, Customer care are the ones that send the keys out, support really isn't involved it the aspect of it.

http://symantec.custhelp.com/cgi-bin/symantec.cfg/php/enduser/std_adp.php?p_faqid=455

AMERICAS
Knowledge Base: http://symantec.custhelp.com
Tel: 1 800 327 2232 Option 1, 7am-6pm EST

EMEA
E-mail: emeacustomercare@veritas.com
UK +44 (0) 870 2431003
Netherlands +31 20 34 69 195
Germany +49 (0) 69 95 096268
France +33 (0) 141 91 9639
Belgium +32 27 13 13 56
Denmark +45 38 48 70 58
Norway +47 23 16 21 22
Sweden 46 85 877 1189
Spain +34 91 40 69 045
Italy +39 026 96 33 364
Switzerland +41 1654 5311
Fax: +353 61 365 226/+353 61 366 330
7:30AM- 5:00PM GMT

ASIA PAC
Asia Pacific: apac_customercare@symantec.com
Knowledge Base: http://symantec-apc-en.custhelp.com
Asia Pacific Fax: + 65 6427 3019
Japan: japancustomercare@symantec.com
Japan eFax: 0034 800 400 293
Japan: japancustomercare@symantec.com

Symantec Corporation (formerly VERITAS Software) has three Regional Customer Care offices to support legacy VERITAS products. We do not support antivirus products - for antivirus support, please visit http://www.symantec.com/techsupp/home_homeoffice/index.html.

Micah_Wyenn_2
Level 6
Partner Accredited
Jason,
Technically speaking, as long as the MS Exchange Archiving license keys appear in some capacity (and aren't expired), then mailbox processing will still occur. It's sorta an honor system licensing scheme. So don't worry so much about hte license key file looking "just" right. Now with that said, you're going to want to make sure you're not mixing expired (or corrupted) and unexpired license keys in the same file. You might want to ask your Symantec sales staff for a unified license for the total # of your seats (so that support treats you better), but it's really really really low priority.

micah