07-22-2012 02:19 AM
Dear Experts,
Its EV 10.0.1 installed on windows 2008 R2 standard. One of the eval license expired for the customer. We are trying to replace it with a new one. I have followed the correct practice by placing the license file under c:\prorgam files(x86)\enterprise vault\
It is not logging any information in the event viewer for installed license information. Where should I be looking to get information about license if vault admin is picking it up.
Regards,
Solved! Go to Solution.
07-22-2012 03:54 PM
The \Installed Licenses directory is reference only
You need to look at C:\ProgramData\Symantec Shared\Licenses
07-22-2012 06:12 AM
Did you restart the EV Admin service after placing the license file in the EV directory ?
07-22-2012 08:05 AM
Try this
1) Take backup of existing license file which is in %Install Dir%\Installed License
2) Delete files from above location
3) Copy the new license file in %Install Dir%
4) Restart Admin Service
5) Check if the license file is copied to above location in step 1
If did not work out then get DTRACE of Admin Service.
07-22-2012 03:54 PM
The \Installed Licenses directory is reference only
You need to look at C:\ProgramData\Symantec Shared\Licenses
07-22-2012 10:44 PM
Here the document which talks about updating the License keys
http://www.symantec.com/business/support/index?page=content&id=TECH50674