MAC clients will not open archive mail items from the Internet (WAN) using RPC over HTTP

[Mmkhan]

Dear All,

I installed Evault 11 on windows 2012 R2 failover cluster.

We configure imap clients as well.

Internally Outlook for WIndows , OWA and outlook anywhere works fine.

Internally Mac outlook 2011 and Mac mail using imap client work fine.

When we try to access archive email or search archive in outlook 2011 mac from INternet it open new window and failed.

We notice in the url it tries alias/enterprisevault but when we change it alias.domain.com/enterprise it work.

Please let me know how we can change this from netbios name to fqdn

I logged the call with Symantec support and they shared the article

http://www.symantec.com/business/support/index?page=content&id=TECH176390&profileURL=https%3A%2F%2Fs...

Please let me know if we can change this ?

Thanks

Mazhar Khan

[AndrewB]

is using a hosts file entry an option for you like the article suggests?

[Mmkhan]

Customer is not comfortable using Host file and vpn connectivity.

[MassimoVagli]

Hello, 

The article refers clearly to the Enterprise Vault Client for MAC that does not support RPC over HTTP.

About IMAP if you define the EV IMAP server to be reachable externally it could work.

You might review the  IMAP key points as for the document http://www.symantec.com/docs/DOC6624 

Massimo