Mac Toolbar EV Add-In not available

[haeussler]

Hello together,

on an Mac Client we cannot see the EV Add-In in Outlook (toolbar). The Menu bar is available.
The option "show toolbar" is not available. (img01.jpg)

Normally after you install the add-in you are able to see a seperate toolbar in outlook. But this is not showing.
https://www.veritas.com/content/support/en_US/doc/122223048-122223052-0/v22980038-122223052

The user is available in ev and the options on the Enterprise Vault client application menu are checked.

Add-In version: 12.2.1
Mac OSX version: 10.13

Kind regards, 
Lucas

[CConsult]

have you added the user to the provisioning group?

[CConsult]

also check the corresponding desktop policy

[haeussler]

Hello,

the user is available in the provisioning group. Did you mean RPC over HTTP restrictions in the desktop policy?

[O_Schmidt]

Hi,

we have a very similar problem. 
Which outlook version do you have?

The only Outlook version, which is supported with MacOS X 10.13, is Outlook 2016 (15.35 or later).

https://www.veritas.com/content/support/en_US/doc/128058600-128865835-0/v128056315-128865835

[haeussler]

Hello,

the outlook version is "Microsoft Outlook for Mac Version 16.9 (180116)"

So I think this is supported. Do you have another idea?

[Massimo_Vagli · Accepted solution]

Hello,

Please take a look at the technote https://www.veritas.com/support/en_US/article.100041617

Currently the EV for MAC client does not recognize the Outlook version 16.x (update from January 2018).

Engineering is releasing a new stand alone .dmg in the next few days, please subscribe to the technote.

Massimo Vagli

[haeussler]

Hello Massimo,

thanks for your help :) The topic is resolved for me.

Kind regards 

Lucas

[Massimo_Vagli]

Hello, 

Technote https://www.veritas.com/support/en_US/article.100041617 has been updated with the Enterprise Vault client for Mac OSX 12.2.3 installer and the link to the release update 12.2.3 (for the records).

Massimo Vagli